Customer Service/sales Support Representative

7 days ago


Telford, United Kingdom Horton automatics ltd Full time

**Customer Service/Sales Support Representative**

**Salary range £23,000-£25,000 dependant upon experience.**

**An exciting opportunity has arisen for an experienced customer service representative to join the sales and aftercare team, working from our Telford office Monday-Friday 8.30am-5.00pm.**

**Duties to include**:

- Taking aftercare / warranty calls from customers
- Monitoring and managing the aftercare calls and requirements of our customers
- Liaising directly with customers - keeping them updated
- Logging call outs, reporting back to customers and sending call out reports.
- General support to the sales team.
- Administration and order processing for the sales team
- Managing tender portals
- Data entry
- Basic administrative work; including filing reports or presenting the sales team with necessary documents

**Personal Profile**:

- Microsoft office competent - IT Skills - proficient in Microsoft Office; Excel, Word, Outlook, PowerPoint
- Minimum 40 WPM typing.
- Professional attitude towards client care
- Eager to learn (training will be given)
- Conscientious
- Must be able to work and develop/progress job role using own initiative
- Good telephone skills
- Great verbal reasoning, written communication and grammar skills essential
- Very good organisational skills
- Proven administration background

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- TELFORD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: Customer Service/Sales Support Representative



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