Control Room Support

2 weeks ago


Middlesbrough, United Kingdom Thirteen Full time

**Role Category - the way you'll work**:

- This role is categorised as a _**_roam_**_ role. Roaming roles are a mixture of home and hub working with, in some instances, a degree of being out and about delivering services to customers. Your working day will be determined by what you need to do and where you need to go to maximise your productivity. This means that you could start and finish your day in different places depending on what you need to do, so we’ll support you working from a variety of locations.**The Role**:
**Thirteen have introduced a new cloud-based door entry platform to multi-occupancy stock, to ensure the mobilisation and continuous administrative tasks are completed proactively. A new role as Control Room Support (Functional and Technical) has been created for our customers and colleagues get all the benefits of what the solution has to offer. Over the next 5 years, more multi-occupancy stock will undertake door entry replacement with the new cloud-based platform.**:
**Duties will include the back office access management either through token programming or NFC technology (mobile phone passes), alert management, subscription management (including order raising), training, auditing and working closely with control room colleagues to conduct low level investigations in response to door entry issues.**:
**You will report to the Supervisor of Control Room (Functional and Technical), but will work closely with the Service Manager and key stakeholders across the business.**:
**Normal office working hours with an element of flexibility of start and finish times e.g - 8am-4pm, 8.30am -4.30pm, 9am - 5pm**:
**The Person**:
You will have excellent administrative and computer skills, with the ability to manage access control systems either through knowledge or the adaptability to learn. You'll have or will be willing to work towards an SIA CCTV Operator licence, which will be funded for by Thirteen. A driving licence is essential as you may need to respond to door entry issues that cannot be resolved remotely, to diagnose issue and sign post to the relevant department.

All training on the new door-entry system will be provided by the manufacturer.

You'll be deeply passionate about what they do and why they do it. You'll share our ambition to think and work differently. Sourcing passionate individuals who understand the worth of customer service, are adaptable in their approach and can work progressively in a high performing, commercially minded environment is essential. As an individual and part of a team you'll execute a high quality, effective, customer focussed support service to both internal and external customers.

**The future is exciting, and we only want the best to be part of it.**

**At Thirteen we're about homes and so much more.....**:
At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

**So come and be part of making a difference. Great days for everyone are made at Thirteen.**

**Are you up for the challenge of bringing our vision to life and having great days at work?**:
There’s more information about this role in the documents attached to this advert. Find out about the benefits of working for Thirteen by clicking the attachment below.

If you’d like to talk more about the role please contact Thomas Cook FM Services Manager (CCTV and Control Room) on 07900 405199

**NO RECRUITMENT AGENCIES PLEASE


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