Customer Service Advisor
2 weeks ago
**We Staff **are currently looking for a Customer Service Advisor to join a very high end client of ours based in the **Minworth B35** area
The purpose of the role will be to provide a high level of service to your customers and to assist colleagues across the country.
**Main role responsibilities**
- Allocate work to couriers in a fair and transparent manner
- Take bookings accurately and advising clients of your services
- Implement and maintain Service Level Agreements (both client and branch specific) - ensure all jobs are collected and delivered within agreed timescales
- Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of delays or issues
- Ensure fleet size is sufficient to service your clients, maintaining levels during peak periods and recruiting as required
- Proactively monitor and forward plan fleet levels
- Ensure compliance of courier documentation
- Manage dockets - input information correctly and in a timely manner, reducing courier and client queries and credit notes
- Deal with client’s operational queries effectively and promptly
Thank you
**We Staff**
**Salary**: £22,000.00-£23,000.00 per year
**Benefits**:
- Company events
- Company pension
- Gym membership
- Health & wellbeing programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Minworth: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Administration: 3 years (preferred)
- Microsoft Software: 3 years (preferred)
- Customer Service: 3 years (required)
Work Location: In person
Reference ID: AB35
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