Rostering Co-ordinator

6 months ago

Worthing, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

The Rostering Coordinator role plays a critical role in providing support to the Rostering Operations Team in the delivery of an efficient and effective rostering service whilst supporting the strategic direction of the Trust.

Delivering exceptional customer service, the post holder will work primarily with the Trust’s Allocate/RLDatix eRostering solution, HealthRoster/Optima, alongside other associated Allocate/RLDatix systems.

The role will require a high level of system/database administration, whilst providing support and guidance on the systems to Trust staff at all levels, ensuring the delivery of an exceptional customer focused service. As critical members of the busy helpdesk team working in a fast paced environment, the post holder will be required to exercise excellent organisation and problem solving skills to be able to deal with complex system queries and find suitable solutions.

Excellent communication, problem solving skills and the ability to develop good working relationships with all Trust staff is essential to the success of this role.

Whilst not essential, an understanding of workforce systems such as HealthRoster/Optima would be advantageous.

The post holders will be based at our Worthing site with occasional travel to our other sites.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Lead on the day-to-day system support to all users of eRostering.

Diagnose and resolve highly complex queries of the system.

To support managers in maintaining accurate and up-to-date employee records.

Process system changes from users in order to resolve problems and update the system. This will include changing contact details on the system, including global personal and shared patterns, roster templates and duties, clinical skills as well managing security settings and password access on the system.

Develop in-depth knowledge of Allocate Suite of Systems and ESR Electronic Staff Records.

To promote the use and value of rostering throughout the Trust taking full account of information Governance principles

Involvement in the implementation of new systems/areas, system configuration, training, testing and other relevant tasks.

The post holder will be required to run training sessions alone, via Teams, but sometimes 1-1, drop-in sessions or small groups.

To identify training needs, recommend appropriate levels of training for staff and participate in the training programme, providing support at training sessions as necessary.

The post is based at Worthing with occasional visits to all trust sites for drop in sessions and scheduled training, as well as troubleshooting system issues and configuration will be expected.

To improve eRostering processes and best practice, within the service and across the Trust.

Contribute to the production and maintenance of SOPs and training materials.

Assist with the production/upkeep of public training documents/user guides which are available on the trust intranet and regularly referred to by system users across the trust.

Regular contact with the supplier(s) of eRostering systems, raising support tickets and following up to ensure issues are resolved.

The post holder will aid in the production of reports and data. These may be related to departmental activity, or to rostering itself across the trust.

Keep abreast of developments throughout the UK in the field of eRostering; to be an expert in the field.

Promote the Trust’s eRostering systems, and to champion the concept to encourage best practices with users across the Trust. This may involve some challenging conversations with staff who are not engaged with the concept.

Provide input and guidance at relevant Trust meetings on eRostering support and implementation.

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