Patient Equality, Diversity and Inclusion Officer

2 weeks ago

Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

An exciting opportunity has arisen to join the existing Patient and Family Experience Team in overseeing all patient related EDI matters. You should have a passion for delivering a high quality service and be dedicated to driving changes which improve the experience of the care and services for patients and service users.

The main purpose of this post is to support and project manage the objectives and priorities for patients, ensuring that the views of under-represented groups are included in decision making processes and practices through our Patient Leader Programme. The post-holder will report to the Patient Experience Manager and will also be supported by the Equality, Diversity and Inclusion team for staff, to ensure a coordinated approach to delivering the Trust’s wider diversity, equality and inclusion strategy.

You will be a creative and dynamic individual, who likes rising to challenges but is able to think calmly and rationally under pressure with the ability to use your own initiative, making reasoned decisions and escalating issues appropriately. You will have well developed IT skills and advanced knowledge of Microsoft Outlook, Word, Excel, and PowerPoint and various social media platforms, and be comfortable and competent using and understanding different technical systems.

You will be innovative, and a confident and clear communicator with good negotiation and customer service skills.

This is an exciting opportunity to join the team in a brand new capacity, to improve the experience of patients at RCHT through championing Equality, Diversity and Inclusion matters throughout the Trust and informing positive change. The post holder will support the Patient Experience Manager in ensuring that the Trust responds appropriately and effectively to the requirements of patients in relation to equality and human rights matters. This includes ensuring the Trust meets all requirements identified within the European and UK equality and human rights legislative framework and those identified by any bodies setting NHS based standards and targets.

The postholder will support the Trust in being compliant with national guidance and best practice for patient inclusion, by developing and implementing effective patient inclusion initiatives, including contributing to the delivery of the Trust’s strategy.

The postholder will engage with patients and patient groups, and oversee the administration of the Patient Leader Programme, ensuring that the patient’s voice is at the heart of everything that we do.

The post-holder will be required to work both independently and as part of a team and be flexible to the needs of the overall service.

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. Please review the accompanying job description for full requirements and information.

You will be expected to actively participate in annual appraisals and seek to implement our Equality, Diversity and Inclusion Policy and the objective to promote equality of opportunity in relation to the duties of the post. Objectives will be set, that your performance will be monitored against in conjunction with your manager.

While specific targets and objectives will change, the key accountability areas for this post are:
To provide project management support to the Patient Experience Senior Management Team.

To support the Patient Experience Manager to develop and implement patient objectives, strategy, projects, policies and procedures to ensure the Trust meets legal, national and best practice obligations under the Equality, Diversity and Inclusion agenda.

To prepare and deliver relevant reports, documentation and briefing papers to a variety of key internal and external groups ensuring effective communication and implementation of subsequent actions.

To link with local and national equali

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