Welcome & Service Assistant

4 weeks ago


Belton, United Kingdom National Trust Full time

Summary Working within a bustling atmosphere as part of passionate team this role, as a Welcome & Service Assistant, plays a core part in providing fantastic customer service to all of Belton's visitors.

What it's like to work here Reporting to the Visitor Welcome Manager and working within the Visitor Operations and Experiences department, you'll be driving visitor welcome at Belton. You will ensure the highest standards of service across the site including at Visitor Reception, inthe outdoor adventure playground and The Ride indoor play space. If you are enthusiastic and committed to making this popular property the best it can be, the team would love to hear from you.

Click here for more information about this location

What you'll be doing As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the Visitor Welcome Team to growour member support and link everything we do back to our cause.

You’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking for We'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Click here to find out more about the benefits we offer to support you.


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