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Security & Site Support Services Supervisor
4 weeks ago
Overview
Are you a competent, professional, and customer-focused individual looking for an exciting leadership opportunity? Maybe you'd like to take a step into the world of security and safety?
Join our team as a Security & Site Support Services Supervisor at our Hillcrest site. We are seeking a dynamic individual to lead the safe and secure running of our facility while emphasizing the highest levels of service provision. Experience in the Security industry not essential, however, strong background in customer service is vital.
This role involves managing a team of security officers, overseeing security systems and processes, and ensuring a positive customer experience for all site visitors. If you are ready to take on a diverse and rewarding role in a dynamic environment, we want to hear from you
This is a full-time, permanent role with requirement to be on-site.
Responsibilities
Team Management: Lead a team of security officers on a 24/7 shift pattern, ensuring accountability and providing support as needed.
First Point of Escalation: Serve as the primary escalation point for security officers, identifying opportunities to support safe and secure operations on-site.
Security Systems Oversight: Oversee the design and delivery of security systems and processes, including access control and CCTV systems, in alignment with security policies and procedures.
Customer Experience: Ensure a professional and welcoming experience for all site visitors, including managing arrivals and departures and delivering safety briefings or inductions as needed.
Incident Reporting: Record and escalate incidents or observations as necessary, supporting investigatory actions across multiple disciplines or departments.
Systems Monitoring: Lead the monitoring process for site management systems and alarms, ensuring timely response to testing and live activations.
Continuous Improvement: Lead reviews and recommendations for continuous improvement of security responsibilities, processes, procedures, and equipment.
Qualifications
Essential:
1 to 5 years of experience in security, safety, or customer services roles at a supervisory or management level. Excellent written and verbal communication skills in English. Proficiency in Microsoft Office tools and willingness to learn new technologies. Proven ability to supervise people, manage processes, and drive improvements. Strong collaboration skills and ability to work effectively in a team environment. Highly organized and methodical approach to tasks. Positive attitude, proactive mindset, and willingness to take ownership. Willingness to obtain or already hold SIA licenses for Door Supervision, CCTV Management, and First Aid at Work. Presentable appearance and customer-facing demeanor.In return we will offer:
Competitive salary up to £40,000 per annum Auto enrolment into company pension scheme Option to enrol into Bupa Healthcare Health, dental and vision care discount Discount of tech and retail stores Cycle to work scheme Much moreJoin our team and be part of a dynamic environment where your skills and dedication will make a difference. Apply now
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