Technical Support Officer

5 months ago

South Ribble, United Kingdom Lancashire County Council Full time

Salary £25,979 - £29,777 Per annum | Full time | Permanent | 37 hours per week | Farrington, South Ribble |

Pay Award Pending

**International Sponsorship **- this role is **not **open to international sponsorship

**Technical Support Officer (Operations)**

**Waste Service
**Location: Farington Waste Recovery Park**

**Staff Responsibility: No**

**DBS Clearance: No**

**Qualifications**:Desirable that the post holder will have a vocational or professional qualification or have equivalent experience in expertise.

**Essential requirements**:

- The ability to develop and implement systems and procedures.
- The ability to accurately record, analyse and interpret large volumes of technical data
- The ability to problem-solve, with an attention to detail.
- Good communication skills written and verbal with a commitment to provide high levels of customer service.
- Proficiency in Microsoft office software
- Ability to learn on the job and adapt to changes.
- A commitment to health and safety

**Role Context Information (this needs to be read in conjunction with the Role Profile Grade 6 and Person Specification)**:
Lancashire is the fourth largest local authority in England and covers a huge geographic area and a wide range of communities both urban and rural. Lancashire County Council manages over half a million tonnes of municipal waste each year. The council has a network of waste facilities which includes 15 household waste recycling centres (HWRCs), 1 Community Recycling and Reuse Centre (CRRC) and 2 waste transfer stations.

The role holder will provide general technical and administrative support across all areas of the waste service functions. The role holder will use practical and procedural knowledge and analytical and judgmental skills to interpret information or situations and solve varied problems some of which may be difficult and require advance planning. Role holders will be expected to make decisions as to when and how duties are carried out and respond to situations independently. They may also be required to provide limited supervision of others from time to time.

We are looking for an individual who has an understanding of spreadsheet systems, has good attention to detail and the ability to deal with large quantities of technical data and information. Communication skills are important as role holders will be interacting with internal and external customers regularly.

Being part of a 7 day service the post holder may, from time to time, be requested to work occasional days at weekends or Bank Holidays as necessary to meet the needs of the service. Any weekend or Bank Holiday working will be paid at enhanced hourly rates in accordance with the Council's employment policies. The post holder will be required to spend time on operational waste management facilities which may involve working outdoors.

Typical duties will include the following:

- Receipt, processing and analysis of service specific data and information, including waste tonnages, vehicle movements, recycling rates and performance information.
- Auditing and reporting on the performance of on-site operations.
- Resolving outstanding payments queries and sending statements
- Resolving outstanding payments and sending collection statements
- Administration of service agreements and delivery of support systems such as raising purchase orders, receipting invoices, and processing payments.
- Administration of recruitment tasks using Oracle fusion
- Scheduling meeting, attending meetings and taking meeting notes.
- Liaises with internal and external units to carryout job tasks.
- Practical activities to assist in the day to day running of the service and monitoring of operational performance.
- Assisting in developing new systems for the management and processing of information.
- Assisting in providing training on new and existing systems to staff at a variety of levels and ability.
- Dealing with customer complaints, queries and enquiries
- Supporting the development and implementation of new council policies.
- Identifying opportunities for improving procedures and processes within the team or wider service area to support the continuous improvement of services.
- Supporting the service in all aspects of the delivery of their role that are commensurate to the grade of the post.
- Providing a technical reference and guidance for the team
- Organising and co-ordinating work to ensure operating standards are achieved.

**Other:
**Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

**Job Description and Person Specification

  • Technical Support Officer

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £25,979-£29,777 per annum | Permanent, Full Time, 37 hours per week | Waste Management Head Office | Farington | **International Sponsorship **- this role is **not **open to international sponsorship **Technical Support Officer (Operations)** **Qualifications**:Desirable that the post holder will have a vocational or professional qualification or...

  • Technical Support Officer Countywide Maintenance

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £25,979 - £29,777 Per annum | Permanent, Full Time, 37 hours per week | Lancashire Highways Service | Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship Lancashire Highways Service is responsible for the direct delivery of all highways related schemes across the County made up of 4'300 miles...

  • Technical Support Officer

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £23,893 - £25,979 Per annum | Permanent, Full Time, 37 hours per week | Lancashire Highways | Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship The Streetworks Support Officer role is key to ensuring Lancashire County Council meets its obligations under the Traffic Management Act 2004 and...

  • Technical Support Officer

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £25,979 - £29,777 Per annum | Permanent, Full Time, 37 hours per week | Pro Rata Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship Technical Support Officer - TSO Grade 6 Environmental Education Centre (although travel to other sites will be required from time to time) Lancashire is the...

  • Technical Support Officer Damages

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £23,893 - £25,979 Per annum | Full time | Permanent | 37 hours per week | Bamber Bridge Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship Lancashire Highways Service is responsible for the direct delivery of all highways related schemes across the County, made up of 4300 miles of road,...

  • Technical Support Officer

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £25,979-£29,777 per annum | Permanent, Full Time, 37 hours per week | Waste Management Head Office | Farington | **Technical Support Officer (Management Systems)** **International Sponsorship - this role is not open to international sponsorship **Qualifications**:It is desirable that the post holder will have a vocational or professional...

  • Technical Support Officer

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £25,979 - £29,777 Per annum | Full time | Permanent | 37 hours per week | Farrington South Ribble | Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship **Location: (EEC) Education Environmental Centre, Farington Waste Recovery Park, Farington, Leyland, Preston **Staff Responsibility:...

  • Technical Support Officer Countywide Grounds

    6 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    £25,979 to £29,777 Per annum | Permanent, Full Time, 37 hours per week **International Sponsorship **- this role is **not **open to international sponsorship **Location**:Cuerden Depot, PR5 6BJ is the main base, however you will be required to work across various locations across Lancashire. **We are currently recruiting a**: **Technical Support Officer...

  • Technical Support Officer Countywide Surfacing

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £25,979 - £29,777 Per annum | Full time | Permanent | 37 hours per week | Bamber Bridge Preston | **International Sponsorship **- this role is **not **open to international sponsorship Lancashire Highways Service is responsible for the direct delivery of all highways related schemes across the County made up of 4'300 miles of road, 151'000...

  • Business Support Officer

    6 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    **| Salary £23,893 - £25,979 Per annum | Permanent, Full Time, 37 hours per week | Pro Rata** Our vision is _"To be the best quality service, safely supporting older people with kindness, dignity, care and compassion to live their live their life their way" _ We are looking for an enthusiastic, highly motivated Business Support Officer to enhance our...

  • Business Support Officer

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £23,152 - £23,893 Per annum | Permanent, Full Time, 37 hours per week | Lancashire Highways Service | Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship (Shortage Occupations only) We have an opportunity for a permanent Business Support Officer (Grade 4) within the Countywide Services Support...

  • Business Support Officer

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £23,114-£23,893 Per annum | Permanent, 37 hours per week | Business Support | Preston **International Sponsorship - this role is not open to international sponsorship We are looking for an enthusiastic, highly motivated Business Support Officer to enhance our already established friendly and supportive team who will contribute to the key work of...

  • Audio Visual Technical Support Technician

    4 weeks ago

    South Ribble, Lancashire, United Kingdom NMS Recruit Ltd Full time

    NMS Recruit are seeking an experienced Audio Visual Service Desk Technician to join an award-winning AV integrator with 20 years of industry experience. The role is ideal for Audio Visual Engineers looking to step away from the tools or individuals with a technical mindset and strong customer service skills. Reporting into the Service Desk Supervisor duties...

  • Business Support Officer

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £23,893 - £25,979, Per annum | Permanent, Part Time, 18.5 hours per week | Pro Rata This part-time role is **not open to international sponsorship** **Working Hours**: **Monday & Friday 10:00 - 14:00** **Tuesday/Wednesday/Thursday 10:00 - 13:30** Please refer to the Job Description & Person Specification **We have lots to offer, including**: -...

  • Business Support Officer

    6 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £23,152-£23,893 Per annum* | Permanent, Full Time, 37 hours per week | - Pay Award Pending **International Sposorship **- This role is **not **open to international sponsorship Lancashire is the fourth largest local authority in England and covers a huge geographic area and a wide range of communities both urban and rural. Lancashire County...

  • Technical Support Officer

    7 months ago

    South Shields, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    To provide an IT advice, technical support and fault resolution service to staff workingwithin the Trust by: Ensuring a prompt and efficient response to requests Fulfilling requests and resolving faults quickly and efficiently Maintaining good communication at all times Maintaining a good level of technical knowledge PLEASE SEE JOB DESCRIPTION FOR FURTHER...

  • Business Support Officer

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £23,114-£23,893 Per annum | Permanent, Full Time, 37 hours per week | **International Sponsorship **- this role is **not **open to international sponsorship Lancashire is the fourth largest local authority in England and covers a huge geographic area and a wide range of communities both urban and rural. Lancashire County Council manages over half...

  • Highways Team Leader

    6 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary £33,945 - £38,223 Per annum | Full time | Permanent | 37 hours per week | Bamber Bridge Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship **Team Leader** Lancashire Highways Service is responsible for the direct delivery of all highway related schemes across the County made up of 4300 miles...

  • Business Support Officer Broadfield House

    5 months ago

    South Ribble, United Kingdom Lancashire County Council Full time

    Salary _£23,152 - £23893 _, Per annum | Permanent, Full Time, 37 hours per week | Pro Rata This part-time role is **not open to international sponsorship** **Working Hours**: **Monday & Friday 9 - 5** Please refer to the Job Description & Person Specification **We have lots to offer, including**: - **Competitive salaries**: - **Amazing **staff...

  • Technical Clerk

    1 week ago

    Ribble Valley, United Kingdom SRG Full time

    Role: Technical Clerk / Technical Document ControllerLocation: Clitheroe, LancashireContract: 12 months+SRG are currently recruiting for a Technical Clerk for an initial 12 month contract based in Clitheroe, Lancashire.Responsibilities (including but not limited to): Control the management of drawings, equipment, documentation and recordsManage data transfer...