Technical Support Officer

6 months ago

South Ribble, United Kingdom Lancashire County Council Full time

Salary £25,979 - £29,777 Per annum | Full time | Permanent | 37 hours per week | Farrington, South Ribble |

Pay Award Pending

**International Sponsorship **- this role is **not **open to international sponsorship

**Technical Support Officer (Operations)**

**Waste Service
**Location: Farington Waste Recovery Park**

**Staff Responsibility: No**

**DBS Clearance: No**

**Qualifications**:Desirable that the post holder will have a vocational or professional qualification or have equivalent experience in expertise.

**Essential requirements**:

- The ability to develop and implement systems and procedures.
- The ability to accurately record, analyse and interpret large volumes of technical data
- The ability to problem-solve, with an attention to detail.
- Good communication skills written and verbal with a commitment to provide high levels of customer service.
- Proficiency in Microsoft office software
- Ability to learn on the job and adapt to changes.
- A commitment to health and safety

**Role Context Information (this needs to be read in conjunction with the Role Profile Grade 6 and Person Specification)**:
Lancashire is the fourth largest local authority in England and covers a huge geographic area and a wide range of communities both urban and rural. Lancashire County Council manages over half a million tonnes of municipal waste each year. The council has a network of waste facilities which includes 15 household waste recycling centres (HWRCs), 1 Community Recycling and Reuse Centre (CRRC) and 2 waste transfer stations.

The role holder will provide general technical and administrative support across all areas of the waste service functions. The role holder will use practical and procedural knowledge and analytical and judgmental skills to interpret information or situations and solve varied problems some of which may be difficult and require advance planning. Role holders will be expected to make decisions as to when and how duties are carried out and respond to situations independently. They may also be required to provide limited supervision of others from time to time.

We are looking for an individual who has an understanding of spreadsheet systems, has good attention to detail and the ability to deal with large quantities of technical data and information. Communication skills are important as role holders will be interacting with internal and external customers regularly.

Being part of a 7 day service the post holder may, from time to time, be requested to work occasional days at weekends or Bank Holidays as necessary to meet the needs of the service. Any weekend or Bank Holiday working will be paid at enhanced hourly rates in accordance with the Council's employment policies. The post holder will be required to spend time on operational waste management facilities which may involve working outdoors.

Typical duties will include the following:

- Receipt, processing and analysis of service specific data and information, including waste tonnages, vehicle movements, recycling rates and performance information.
- Auditing and reporting on the performance of on-site operations.
- Resolving outstanding payments queries and sending statements
- Resolving outstanding payments and sending collection statements
- Administration of service agreements and delivery of support systems such as raising purchase orders, receipting invoices, and processing payments.
- Administration of recruitment tasks using Oracle fusion
- Scheduling meeting, attending meetings and taking meeting notes.
- Liaises with internal and external units to carryout job tasks.
- Practical activities to assist in the day to day running of the service and monitoring of operational performance.
- Assisting in developing new systems for the management and processing of information.
- Assisting in providing training on new and existing systems to staff at a variety of levels and ability.
- Dealing with customer complaints, queries and enquiries
- Supporting the development and implementation of new council policies.
- Identifying opportunities for improving procedures and processes within the team or wider service area to support the continuous improvement of services.
- Supporting the service in all aspects of the delivery of their role that are commensurate to the grade of the post.
- Providing a technical reference and guidance for the team
- Organising and co-ordinating work to ensure operating standards are achieved.

**Other:
**Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

**Job Description and Person Specification

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