Technical Support Officer
5 months ago
Salary £23,893 - £25,979 Per annum | Permanent, Full Time, 37 hours per week | Lancashire Highways |
Pay Award Pending
**International Sponsorship **- this role is **not **open to international sponsorship
The Streetworks Support Officer role is key to ensuring Lancashire County Council meets its obligations under the Traffic Management Act 2004 and ensuring the processing of Street works permits on Lancashire's highway network.
The role includes:
- Undertaking various administrative functions within the street works team
As a Streetworks Support Officer you will contribute to the vital role of co-ordinating and controlling works and other activities on the highway network with the aim of minimising disruption and delays to highway users. The role will include issuing digital permits, licenses and drafting Temporary Traffic Regulation Orders. You will be required to have a strong focus on the efficient programming and delivery of Street Works and Road works, events, skips, scaffold and other activities that will occur on the highway. You will be expected to undertake the role in line with the legislative and procedural frameworks that govern the highway network.
The role will be the first point of contact for utilities and the council's own operations team when queries around works on the highway are received. The majority of the role is processing the permit requests, issuing licences to work on the highway, seeking out conflicts of works and escalating these to team leaders as well as drafting Temporary Traffic Regulation Orders to close roads.
Streetworks Support Officers require excellent customer service skills and an ability to handle customers who can be generally unhappy about road works.
All the work undertaken as part of this role is computer based using the council's street manager interface software Symology. Experience of this software is not required as fully training will be given. A high level of computer literacy is however an essential foundation for this role.
The post is a permanent full-time position (37 hours per week) based at our highway offices in Bamber Bridge or County Hall, Preston or working from home. The team operates on a 5 over 7 working weeks so working weekends on a rota basis is required. The working hours are 8:30am to 4:30pm. The role will cover the whole of the County.
**Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
Job Description & Person Specification
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