Bilingual Customer Service Operator

6 months ago


Leominster, United Kingdom MandM Direct Full time

**About The Role**:
**Bilingual Customer Service Operator - German**

We have a permanent opportunity for an adaptable and customer focused individual to join our Bilingual Contact Centre team. The primary focus of this role is to provide a professional service to our UK and German customers working across all administration functions.

**Your day-to-day duties and responsibilities will include**:

- Providing translation support for other departments when required.
- Escalating issues and liaising with other departments where necessary in order to resolve the issue as

efficiently as possible.
- Communicating responses from other departments to the customer regarding their order.
- Ensuring all customer interactions are recorded accurately and professionally.
- Keeping customer personal information secure in accordance with GDPR.
- Achieving individual KPI’s and quality measurements.
- Following company guidelines and procedures at all times.
- Maintaining high standards of accountability and professionalism at all times.
- Attending training courses as required and ensure that professional qualifications (where relevant) are kept up to date

**Additional**
- Attend internal and external meetings to represent the department and/or Company as required
- Complete all training to the highest possible standard and within a timely manner and ensure that professional qualifications (where relevant) ae kept up to date
- Work safely at all times with due regard for yourself, visitors, contractors and work colleagues; fully compliant with the Company Health and Safety policy and procedures
- Manage all person-identifiable data with due care and diligence, and fully in line with the Company's Data Protection and Privacy Policy. Specifically, ensure that any processing of person-identifiable data is lawful, fair, transparent, specified, explicit and legitimate. Moreover, that person-identifiable data is adequate, relevant, not excessive, accurate and up-to-date. Protects person-identifiable data against unauthorised or unlawful processing, or accidental loss, destruction or damage
- Any other duties as required to meet the business needs of the department

**About You**:
**To be considered you will need**:

- Excellent standard of English and German - both written and verbal
- Ability to communicate well at all levels
- Proficient keyboard entry skills
- Attention to detail
- Assertive, confident and able to challenge established ways of working
- Proactive, organised and able to work under pressure using own initiative

**Hours of work**:
Full time - 8am to 5pm, Monday to Friday, onsite 5 days per week based at our head office in Leominster, Herefordshire

**About Us**:
**The Company**:
MandM Direct is one of Europe's leading off-price retailers, with over 3.5 million customers shopping with us every year. In today’s hypercompetitive environment, building a brand that our customers can trust is more important than ever. Our long term success is due to our fast-paced, innovative and adaptable environment which continues to keep up with the market’s demands.



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