Customer Service Representative

4 weeks ago


Leominster, Herefordshire, United Kingdom Maximus Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.

Key Responsibilities

  • Manage daily appointment sessions, monitor progress, and backfill appointments as needed
  • Coordinate with clinical colleagues to ensure seamless assessment processes
  • Provide a professional and outstanding service to customers, adhering to CHDA vision and values
  • Assist customers with completion of forms, maintain accurate records, and ensure confidentiality
  • Perform general administrative duties, including ordering stationery and maintaining reception areas

Requirements

  • GCSE level or equivalent, including Maths and English at grade C or above
  • IT literate with good Microsoft Office skills
  • Experience in dealing with internal and external stakeholders (preferred)

What We Offer

As a Customer Service Representative at Maximus, you will have the opportunity to work in a dynamic and supportive environment, contributing to the delivery of high-quality services to our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting role.



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