Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.
Key Responsibilities
- Manage daily appointment sessions, monitor progress, and backfill appointments as needed
- Coordinate with clinical colleagues to ensure seamless assessment processes
- Provide a professional and outstanding service to customers, adhering to CHDA vision and values
- Assist customers with completion of forms, maintain accurate records, and ensure confidentiality
- Perform general administrative duties, including ordering stationery and maintaining reception areas
Requirements
- GCSE level or equivalent, including Maths and English at grade C or above
- IT literate with good Microsoft Office skills
- Experience in dealing with internal and external stakeholders (preferred)
What We Offer
As a Customer Service Representative at Maximus, you will have the opportunity to work in a dynamic and supportive environment, contributing to the delivery of high-quality services to our customers. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting role.
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