Customer Service Coordinator

4 weeks ago


Leominster, Herefordshire, United Kingdom Maximus Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.

Key Responsibilities

  • Manage appointment sessions to optimize productivity and customer service
  • Coordinate with clinical colleagues to ensure seamless assessment processes
  • Monitor session progress and backfill appointments as needed
  • Collaborate with other Assessment Centres and teams to ensure cohesion and workflow progression
  • Provide a professional and outstanding service to customers in line with CHDA vision and values
  • Assist customers with completion of forms and provide administrative support
  • Prepare and maintain rooms and equipment to ensure readiness for Health Care Practitioners and customers
  • Complete daily checks to ensure all completed assessments are closed down and moved on to prevent delays
  • Work closely with the Team Performance lead to ensure sessions run smoothly and to time
  • Effectively communicate with external stakeholders, including General Practitioner surgeries, Hospitals, and Department of Work and Pensions

Requirements

  • GCSE level or equivalent, including Maths and English at grade C or above
  • IT literate with good Microsoft Office skills
  • Experience in dealing with internal and external stakeholders (preferred but not essential)
  • Good level of written English, grammar, and punctuation for correspondence and record keeping

Individual Competencies

  • Demonstrable experience in an administrative or customer service position
  • Able to demonstrate a clear attention to detail in office administration duties
  • Able to manage filing in a clear and logical structure
  • Able to prioritize tasks and manage multiple responsibilities
  • Self-motivated and able to work unsupervised
  • Ability to remain calm in difficult situations
  • Positive and enthusiastic approach to problem-solving
  • Proven ability to make logical and solid decisions

Key Contacts and Relationships

  • Internal: Performance Director, Performance Manager, Assessment Centre Manager, Team Performance Lead, Healthcare Professional, Resource Manager, Business Support Manager, Service Delivery Lead, Local Health and Safety Advisor, Customer Relations Team
  • External: DWP Performance Manager, DWP Colleagues (SPoC), Local customer support groups, Local GP Surgeries, Private travel supplier, Interpreting services


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