Customer Service Coordinator
4 weeks ago
Job Summary
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.
Key Responsibilities
- Manage appointment sessions to optimize productivity and customer service
- Coordinate with clinical colleagues to ensure seamless assessment processes
- Monitor session progress and backfill appointments as needed
- Collaborate with other Assessment Centres and teams to ensure cohesion and workflow progression
- Provide a professional and outstanding service to customers in line with CHDA vision and values
- Assist customers with completion of forms and provide administrative support
- Prepare and maintain rooms and equipment to ensure readiness for Health Care Practitioners and customers
- Complete daily checks to ensure all completed assessments are closed down and moved on to prevent delays
- Work closely with the Team Performance lead to ensure sessions run smoothly and to time
- Effectively communicate with external stakeholders, including General Practitioner surgeries, Hospitals, and Department of Work and Pensions
Requirements
- GCSE level or equivalent, including Maths and English at grade C or above
- IT literate with good Microsoft Office skills
- Experience in dealing with internal and external stakeholders (preferred but not essential)
- Good level of written English, grammar, and punctuation for correspondence and record keeping
Individual Competencies
- Demonstrable experience in an administrative or customer service position
- Able to demonstrate a clear attention to detail in office administration duties
- Able to manage filing in a clear and logical structure
- Able to prioritize tasks and manage multiple responsibilities
- Self-motivated and able to work unsupervised
- Ability to remain calm in difficult situations
- Positive and enthusiastic approach to problem-solving
- Proven ability to make logical and solid decisions
Key Contacts and Relationships
- Internal: Performance Director, Performance Manager, Assessment Centre Manager, Team Performance Lead, Healthcare Professional, Resource Manager, Business Support Manager, Service Delivery Lead, Local Health and Safety Advisor, Customer Relations Team
- External: DWP Performance Manager, DWP Colleagues (SPoC), Local customer support groups, Local GP Surgeries, Private travel supplier, Interpreting services
-
Customer Service Coordinator
3 weeks ago
Leominster, Herefordshire, United Kingdom Maximus Full timeJob OverviewWe are seeking a highly skilled and organized individual to join our team as a Customer Service Representative at Maximus. As a key member of our Assessment Centre team, you will be responsible for coordinating and overseeing the day-to-day operations of the Centre, ensuring seamless delivery of services to our customers.Key...
-
Customer Service Representative
4 weeks ago
Leominster, Herefordshire, United Kingdom Maximus Full timeJob SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key...
-
Sales and Customer Service Coordinator
4 weeks ago
Leominster, Herefordshire, United Kingdom Rubix Careers Full timeAbout the RoleWe are seeking a highly motivated Sales Administrator to join our team in Leominster. As a pivotal part of our team, you will be responsible for supporting our sales team to ensure our customers have all the parts, spares, and tooling they need to operate.Key ResponsibilitiesProvide administrative support to the sales teamAssist with customer...
-
Support Services Coordinator
18 hours ago
Leominster, Herefordshire, United Kingdom Choices In Herefordshire Ltd. Full timeMain Purpose of Role:As a Support Services Coordinator at Choices In Herefordshire Ltd., you will play a vital role in assisting the successful delivery and development of Eaton Barn, a horticultural project and retail space.The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide clear guidance and support...
-
Customer Service Delivery Associate
3 weeks ago
Leominster, Herefordshire, United Kingdom Morrisons Full timeDelivering Excellent Customer ServiceOur home delivery drivers are the face of Morrisons, providing an exceptional customer experience every day. If you enjoy driving and take pride in making our customers happy, this could be the perfect role for you.About the RoleWe are looking for drivers with a full driving licence and over 1 year of experience, with no...
-
Leominster, Herefordshire, United Kingdom Maximus Full timeCompany OverviewAt Maximus, we pride ourselves on being a global organisation that specialises in providing health and employment services to millions of people every year. Our team in the UK employs around 5,000 people across the country to deliver services that have a profound impact on people's lives.We are committed to making a difference in the lives of...
-
Customer Service Representative
5 days ago
Leominster, Herefordshire, United Kingdom Taurus Healthcare Limited Full timeAbout UsTaurus Healthcare Limited is a dynamic and forward-thinking GP practice with a strong commitment to providing high-quality healthcare services to our patients.We are seeking an experienced Customer Service Representative to join our team. As a key member of our front-of-house team, you will be responsible for welcoming patients and visitors,...
-
Sales and Operations Coordinator
4 weeks ago
Leominster, Herefordshire, United Kingdom Rubix Full timeJob DescriptionWe are seeking a highly motivated and organized Sales Administrator to join our team in Leominster. As a pivotal part of our onsite team, you will be responsible for building and developing relationships with customers to increase sales opportunities and maximize revenue growth.Key Responsibilities:Effective communication with customers and...
-
Business Operations Coordinator
2 days ago
Leominster, Herefordshire, United Kingdom Kingspan Full timeWe are seeking an experienced Business Operations Coordinator to join our team at Kingspan Insulation in Pembridge, Herefordshire. This is a full-time permanent position that requires strong organizational skills and experience in the use of various IT programs.Key Responsibilities:Create and generate management reports to support the Operations teamUpdate...
-
Customer Support Liaison
2 weeks ago
Leominster, Herefordshire, United Kingdom Radis Full timeWe are seeking a Customer Support Liaison to join our team at Radis Community Care. This role is ideal for individuals who are passionate about delivering high-quality support services to vulnerable adults and children.The successful candidate will have a qualification in health and social care, or a similar field, and will have experience working in...
-
Operations Coordinator
2 days ago
Leominster, Herefordshire, United Kingdom Kingspan Full timeAbout KingspanWe are a leading manufacturer of insulation and building materials, with a strong presence in the UK market. Our team is dedicated to providing exceptional service and support to our customers.Job SummaryWe are seeking an experienced Operations Administrator to join our Operations team at our site in Pembridge, Herefordshire. The successful...
-
Administrative Support Coordinator
4 weeks ago
Leominster, Herefordshire, United Kingdom Recruitment Direct Full timeAbout Us: Recruitment Direct is a well-established recruitment agency based in the UK. We are seeking a highly organised and analytical individual to support our Temp Desk Recruitment Consultant. The ideal candidate will have previous experience within recruitment and a natural flair for administration and customer service to support our established temp...
-
Gas Service and Repair Specialist
4 weeks ago
Leominster, Herefordshire, United Kingdom PH Jones Full timeEmbrace the Winter Season with Flexibility and GrowthAre you a skilled Gas Engineer looking to heat up your career this winter? PH Jones is seeking a sub-contractor to join our expert Gas Service and Repair Team in the Pembridge area and surrounding regions.We offer:Uncapped, Competitive Earnings plus benefit from our uplifted out of hours ratesWeekend...
-
Operations Team Coordinator
1 week ago
Leominster, Herefordshire, United Kingdom Kingspan Full timeWe are seeking a highly skilled and experienced Operations Administrator to join our team at Kingspan Insulation in Pembridge, Herefordshire. This is a full-time permanent position offering a competitive salary of £28,000 - £30,000 per annum.As an Operations Administrator, you will play a critical role in supporting the Operations team by creating and...
-
Agricultural Equipment Specialist
4 weeks ago
Leominster, Herefordshire, United Kingdom Tallis Amos Group Limited Full timeAgricultural Service Technician RoleWe are seeking an experienced Agricultural Service Technician to join our team at Tallis Amos Group Limited. As a key member of our engineering team, you will be responsible for the service, maintenance, and overhaul of agricultural machinery, including John Deere equipment.Key Responsibilities:Perform routine maintenance...
-
Production Planning Coordinator
2 days ago
Leominster, Herefordshire, United Kingdom Kingspan Full timeJob OverviewKingspan Insulation is a leading manufacturer of high-performance rigid insulation within the construction industry, operating from our site in Pembridge, Herefordshire. We are an entrepreneurial and collaborative organization that stands behind a common cause – better buildings for a better world.Salary: £30,000 - £35,000 per annum...
-
Agricultural Engineering Technician
4 weeks ago
Leominster, Herefordshire, United Kingdom Tallis Amos Group Limited Full timeAbout the RoleWe are seeking an experienced Agricultural Service Technician to join our team at Tallis Amos Group Limited.Key ResponsibilitiesCarrying out preventative maintenance and repairs on agricultural machinery, including tractors and related equipment.Inspecting new machinery to ensure it meets our high standards.Diagnosing and repairing faults on a...
-
Sales Administrator
4 weeks ago
Leominster, Herefordshire, United Kingdom Rubix Full timeAbout the Role:We are seeking a highly skilled Sales Administrator to join our team at Rubix in Leominster. As a pivotal part of our team, you will be responsible for providing exceptional customer service and supporting our sales efforts.Key Responsibilities:Provide customer service and support to internal and external customersAssist with sales efforts,...
-
Retail Store Manager
4 weeks ago
Leominster, Herefordshire, United Kingdom Sense Full timeAbout the RoleSense is a charity that supports people with complex disabilities. We are currently recruiting for a Shop Manager to work at our shop in Ross-on-Wye.The successful candidate will be responsible for leading and inspiring a team of volunteers, delivering excellent customer service, and driving sales and community engagement.Key...
-
Retail Operations Manager
4 weeks ago
Leominster, Herefordshire, United Kingdom Sense Full timeAbout the roleWe are seeking a highly motivated and dedicated individual to join our team as a Shop Manager. As a Shop Manager, you will play a key role in leading a fantastic team who deliver their very best at all times.Key ResponsibilitiesLead and motivate a team of retail professionals to achieve sales and service targets.Develop and implement effective...