Customer Support Associate

5 days ago


Leominster, United Kingdom I-Clarity | Practice Management System Full time

**Company Overview**: i-Clarity is a pioneering software development company, revolutionising the independent optical practice industry. Our mission is to empower optical practices through innovative software solutions, enabling them to excel in their business operations. With a strong emphasis on partnership, we listen actively to our customers, incorporating their feedback to enhance our system, ensuring it meets the evolving needs of dynamic optical practices.

**New Opportunity**: We are excited to announce the establishment of a new satellite customer support office in Herefordshire. This expansion aims to assemble a premier customer support team dedicated to elevating the customer experience and adding unparalleled value through our services.

**Role Overview**: As a Customer Support Associate, you will be at the forefront of providing exceptional support and training to i-Clarity users. Your role is pivotal in ensuring our customers leverage i-Clarity software to its fullest potential, enhancing their business operations and customer service.

**Key Responsibilities**:

- Efficiently manage and resolve customer technical issues, ensuring all support tickets are addressed within targeted timeframes.
- Develop and update training materials, including manuals and videos, to facilitate user understanding and proficiency with i-Clarity software.
- Collaborate in the testing of new software versions, reporting any bugs or suggesting enhancements to improve functionality and user experience.
- Contribute innovative ideas and feedback to drive continuous improvement in our services and software solutions.

**Work Hours & Salary**:

- Flexible working arrangements: Full week or Part week available: (Weekdays: 8:30 AM to 6:00 PM, Saturdays: 8:30 AM to 5:00 PM).
- Competitive salary package, details to be discussed during the interview process.
- Demonstrates excellent problem-solving and troubleshooting skills.
- The ability to communicate technical information in an accessible manner.
- Strong customer service orientation, with a focus on providing exceptional support.
- A team player with a collaborative mindset and a drive for continuous improvement.
- Possesses a positive attitude, empathy, and a dedication to excellence.

**Why Join i-Clarity?**
- Be part of a company that's leading innovation in the optical industry.
- Work in a supportive, dynamic, and fun environment with a team that values creativity and initiative.
- Make a real difference in improving the operational success of independent optical practices.
- Join us in our journey to redefine customer support in the optical industry.

**Job Types**: Full-time, Part-time

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free or subsidised travel
- Free parking
- On-site parking
- Sick pay

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Optical: 2 years (preferred)

Ability to Commute:

- Leominster, Herefordshire (required)

Work Location: In person



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