Night Supervisor

3 weeks ago


Birmingham, United Kingdom Edgbaston Park Hotel and Conference Centre Full time

This is an exciting time to join our Hotel team, as we embark on our five-year vision to be a world-leading hospitality destination.

We are looking for a passionate Night Receptionist to support the Night Manager in driving standards across the night teams’ operation. You will be responsible for ensuring the operation continues to the highest standards throughout the night-time hours, making sure our guests receive the best hospitality Birmingham has to offer.

Your duties will include:

- Dealing professionally with all guest requests, as well as any issues that arise in any given shift.
- Ensuring all employees are adhering to proper cash handling processes.
- Supporting the Night Manager in monitoring employee absence, adhering to the Hotel’s absence policy.
- Maintaining the ongoing health and safety of guests and staff, ensuring night fire safety and security walks are conducted.
- Working closely with the Hotel’s finance team to identify areas that require attention, such as outstanding payments and chargebacks.
- Ensuring that a thorough night audit process is followed by all members of the nights team.
- Support in the development and motivation of the night team, including delivering on-the-job training.
- Working closely with the Food & Beverage team to support the closing-down elements of Conference, Banqueting and Special Events.

You will be an experienced Reception Supervisor or a Night Receptionist looking to take your next career step.

Hours are 40 hours per week, any four/five days in seven, including weekend work on a regular basis.

**What we can offer you**

Here at the Edgbaston Park Hotel, we offer some amazing benefits to our team, so alongside a competitive salary, we also offer discounted access to a world class sporting facility as well as an amazing discount scheme, staff appreciation week, annual awards evenings, employee of the month, complimentary car parking, free meals and much more...

The Hotel reserves the right to close the vacancy early, should a suitable applicant be appointed.

**Job Types**: Full-time, Permanent

**Salary**: £24,400.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Night shift

COVID-19 considerations:
Staff are encouraged to wear masks in communal areas or where social distancing can't be maintained. Hand sanitisers across the Hotel. Regular cleaning of key touch points.

**Experience**:

- Night audit: 1 year (required)

Reference ID: EPH/RS/0223


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