Food and Beverage Supervisor

7 months ago

Birmingham, United Kingdom Hilton Full time

Food and Beverage Supervisor (Nights)

Let's shake things up a bit

**WELCOME TO A WORLD OF OPPORTUNITIES -**No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**A WORLD OF REWARDS**
- ** Hourly rate**ofPS11.70 plus service charge
- **Free,**healthy** and high quality meals when on duty
- **Grow your Career**:

- **Personal Development** programmes designed to support you at every step of your career
- **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Referral Program**:

- **Discounted dental and health cover**:

- **High street discounts**:with Perks at Work
- **Free car park**:

- **Subsidised Taxi**between 12am and 7am
- **Holiday**: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
- **Guest Experience Day**:1 night stay with breakfast and dinner
- **Modern and inclusive**Team Member's areas

**What will I be doing?**

As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Maintain an effective bar service with an emphasis on high quality, efficient service
- Check that Guest service standards are set, implemented and monitored, and continuously evaluated
- Set-up of the outlet in accordance with the pre-determined standards of the operation
- Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
- Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
- Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
- Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
- Complete all necessary administration in accordance with Company procedures relating to all staff members
- Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

**What are we looking for?**

A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A warm personality, attentive and smartly presentable
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Customer Service experience in a supervisory capacity
- Passion for delivering exceptional levels of Guest service
- A basic level of IT proficiency

**Want to know more about this job?**

Contact Zoe directly in our Recruitment Team on

**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON**

**H**ospitality Integrity Leadership Teamwork Ownership Now

Never just stay. Stay inspired. Smart luxury is at the core of everything Conrad Hotels & Resorts does. We are the destination of a new generation of smart luxury travellers for whom life, business, and pleasure seamlessly intersect.

**Find out more about all our brands and hotels

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