Food and Beverage Supervisor

7 months ago

Birmingham, United Kingdom Wilson Vale Catering Ltd Full time

We are currently recruiting for a Food and Beverage Supervisor to join our team at one of our conference venues in Birmingham, B4.

Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who place huge value on great food as a key part of their culture and community. We work in office restaurants, independent schools and at conference venues with the same high-end ethos throughout.

We provide Fine dinning, Banqueting, Buffets, Canapes, VIP Events, Private Large and Small scale events and dinners, buffet lunch and breakfast.

**Key duties include, but are not limited to;**
- To service client meeting rooms, assisting with delivery working lunches, formal and informal buffets.
- Assisting in managing client functions & events.
- Consistently maintaining a high standard of service and presentation of teas, coffees, snacks, working lunches, buffets and formal functions.
- Demonstrate and train to team excellent customer care skills.
- Food and service
- To consistently present correctly laid out tables, events and trays as per client specification.
- To ensure crockery and cutlery are clean and highly polished.
- All drinks fridges to be checked - presenting fresh chilled water at appropriate times i.e.with lunch or when refreshing client with beverages.
- To liaise and communicate with the Chef Manager to enable efficient and effective running of hospitality service.
- To be willing to undertake any training to enhance the role as necessary.
- To address all site and client personnel appropriately.
- To always, wear the full correct Company uniform in a clean and tidy fashion.
- There will be a requirement on as and when basis to cover evening functions & restaurant operation.
- To develop team members and ensure they are operating within all health and safety and food safety guidelines.
- Ensure all food safety paperwork is completed and filed correctly.
- Administration and policy
- To ensure the hospitality kitchen and storage area are maintained to the highest standards of cleanliness and orderliness.
- To ensure correct stock rotation and food storage procedures.
- Where required to take temperatures of equipment and / or food and record.
- To complete allocated cleaning duties to the required standard including equipment, walls to 6ft, floors, fixtures, fittings, pots, pans, cutlery, crockery, glassware etc. and use the correct chemicals.
- Cleaning schedules to be completed & signed.
- To ensure all hygiene and cleaning procedures are adhered to.
- To use the Personnel Protective Equipment provided.
- To assist with any other duties as required by the Unit Manager.
- To attend any reasonable request by the Chef Manager.
- To lead all stock takes and ensure good stock taking processes are in place.
- Train and maintain cellar training for all Food and Beverage assistances.
- Complete annual training sessions with the team; front of house, conference services and bar
- To report any customer complaints and take some remedial action if possible.
- To report immediately any incidents of accident, fire, theft, loss, damage, or other irregularities and take such action as may be appropriate or possible.
- To take responsibility for the tidiness and presentation of the function rooms.
- To inspire the hospitality team, conduct staff meetings and appraisals.

You will also be responsible for driving the service standards front of house and must have a keen passion for great customer service and the desire to bring forward fresh, creative ideas with a can do attitude. You should also be able to demonstrate that you are able to lead and motivate a team and will also complete stock takes and ordering for FoH.

You will have good leadership skills and experience to lead a team during a busy service.

**WILSON VALE PERKS**:

- Our working hours are some of the best you'll find in catering - we are strong believers in work-life balance
- Our working environment is fun and inspiring, with excellent career development opportunities
- Craft Works - Free craft-focused career development training programme
- Paid training bespoke to you
- Access to our Employee Assistance Programme
- your wellbeing is very important to us
- Online employee benefits scheme - monetary savings on everyday items
- Your Birthday off every year after 1 years’ service.

Wilson Vale is an equal opportunities employer that strives to create an inclusive working environment for all. We are committed to supporting our people and do not tolerate discrimination of any kind. From each and every person in our catering teams, to our operations and central support teams - everyone at has a voice.

This is a permanent position working 40 hours per week on a Rota Basis.

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