Hotel Night Supervisor

3 days ago


Birmingham, United Kingdom Crowne Plaza Birmingham City Centre Full time

As a Nights Supervisor you are ambitious, hardworking and professional; someone who loves nothing more than to provide excellent service and responding to guests needs. You will play a part in driving the Nights and Front of House team to success, whilst communicating effectively with other members of the wider hotel team, to ensure exceptional service to all of our guests.

You are comfortable with problem-solving and using your initiative, whilst ensuring that the team consistently maintain the high levels of customer service, as well as being personable and friendly with colleagues and guests a like.

**Our Values**

At Centre Island you’ll be joining a growing family of 9 hotels with over 400 employees. At Centre Island not only will you be working at one of our branded IHG hotels, you’ll be part of the Centre Island team who are all engaged, enthusiastic and have the Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- Be **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve
**What we offer you**
- 28 Days holiday increasing to 33 days after your 5th year of service
- Access to IHG’s worldwide Employee Rate and Friends & Family discount schemes worldwide
- In house rewards and recognition programme
- Training and development and the opportunity to work with a fast paced, customer-focused company
- Long service awards
- Company health and wellbeing programme

**Main Duties and Responsibilities**:

- Delivering excellent customer service with any arrivals and departures during the night time, as well as completing additional tasks during the shift, for example room service and cleaning duties
- Assist with completing the night audit and balance required financial reports
- Demonstrate effective communication with the Front of House team, as well as with other hotel departments
- Build a repour with both first time and regular guests throughout their stay
- Help where possible with all guests’ requests in a helpful and professional manner
- Be proactive in aiming to exceed brand standards and targets
- Be approachable for both guests and colleagues alike
- Working as a team player with the Front of House team to ensure seamless service for all guests
- Complete Duty Manager responsibilities in the absence of the Night Managers
**Qualifications and Requirements**
- Have proven, successful experience in a similar role in a hotel and comparable brand, ideally with experience in Opera
- Will hold good problem-solving skills and be able to multi-task, with the ability to work well under pressure in a calm and professional manner
- Have effective communication skills so all necessary information is communicated both internally and externally
- Have and demonstrate excellent attention to detail

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**

**So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests**

Reference ID: CPBNS

**Job Types**: Full-time, Permanent

**Salary**: £21,840.00 per year

Additional pay:

- Tips

**Benefits**:

- Company events
- Employee discount
- Wellness programmes
Schedule:

- 8 hour shift
- Night shift
COVID-19 considerations:
Staff are required to wear face coverings and our guests are advised to wear them also. All required PPE is provided.

Application question(s):

- Do you have experience using Opera PMS?
**Experience**:

- Hotel Reception: 1 year (preferred)
- Hotel Nights: 1 year (preferred)
Work remotely:

- No


  • Night Supervisor

    7 months ago


    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...


  • Birmingham, United Kingdom Crowne Plaza Birmingham City Centre Full time

    Job description As a Nights Supervisor you are ambitious, hardworking and professional; someone who loves nothing more than to provide excellent service and responding to guests needs. You will play a part in driving the Nights and Front of House team to success, whilst communicating effectively with other members of the wider hotel team, to ensure...

  • Night Supervisor

    5 days ago


    Birmingham, United Kingdom Edgbaston Park Hotel and Conference Centre Full time

    This is an exciting time to join our Hotel team, as we embark on our five-year vision to be a world-leading hospitality destination. We are looking for a passionate Night Receptionist to support the Night Manager in driving standards across the night teams’ operation. You will be responsible for ensuring the operation continues to the highest standards...

  • Hotel Night Porter

    7 months ago


    Birmingham, United Kingdom Campanile Hotel Birmingham Full time

    The Hotel Campanile Birmingham opens a great opportunity to join our team as night porter. Hotel with very nice working environment, we always take care of our team. Experience as night porter in the hospitality industry is more than desirable. We offer you a place to grow in your career, opportunities to learn being part of a newly refurbished hotel in...


  • Birmingham, United Kingdom Atlas Hotels Group Ltd Full time

    **Live Your Best Life** **Hours**:40 hours across 5 days per week** **Salary**:£10.71 Per Hour** **Atlas Hotels** is hiring a **Nights Supervisor** right now at the **Holiday Inn Express Birmingham - Snow Hill **. Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join...

  • Hotel Night Porter

    7 months ago


    Birmingham, United Kingdom The Great Barr Hotel Full time

    One of the largest independent hotels in Birmingham is looking for a part time night porter to join our friendly and welcoming team. The position is for 16-24 hours but more hours available in other departments. The position is for Mon/Tue but you will be required to work Fri/Sat if the hotel is busy with guests or/and functions. Bar experience is also...

  • Hotel Night Porter

    7 months ago


    Birmingham, United Kingdom Clover Spa and Hotel Full time

    **Hotel Night Porter** required for **our small spa hotel** to work alone on a 4 on 4 off rota which includes weekends. Our top rated Hotel on TripAdvisor is well known for friendly service, quality facilities and cleanliness. This position is suited to someone with hospitality experience, likes working nights, is confident working alone and is passionate...

  • Hotel Night Porter

    7 months ago


    Birmingham, United Kingdom Bridge House Hotel Full time

    Looking for an experienced hotel night porter on a part time basis. Experience in a similar hospitality role is required as well as a valid DBS check. **Job Type**: Part-time **Benefits**: - Company pension - On-site parking Schedule: - Night shift - Weekend availability Ability to commute/relocate: - Birmingham, B27 6DX: reliably commute or plan to...


  • Birmingham, United Kingdom Hotel Du Vin Full time

    Night Porter, Hotel du Vin Rate of Pay / Hours Type of Contract Location The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands on role managing the guest expectations and ensuring the standards of the brand are maintained. As guests sleep sound in their beds, the Nights team keep everything...

  • Hotel Night Porter

    7 months ago


    Birmingham, United Kingdom The Great Barr Hotel Full time

    One of the largest independent hotels in Birmingham is looking for a part time night porter to join our friendly and welcoming team. The position is for 16-24 hours but more hours available in other departments. The position is for Mon/Tue but you will be required to work Fri/Sat if the hotel is busy with guests or/and functions. Bar experience is also...


  • Birmingham, United Kingdom Hotel Du Vin Full time

    Rate of Pay / Hours Type of Contract Location We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. You must have a natural...

  • Hotel Night Porter

    1 day ago


    Birmingham, United Kingdom The Rowton Hotel Full time

    Summary of Duties and Responsibilities: set up function rooms for conferences, Banquets and sales appointments. To ensure the Company standard of customer care is met and exceeded at all opportunities.To adopt a “can do” attitude towards all aspects of customer service through proactive and flexible approach to meeting customer needs.To assist the night...


  • Birmingham, United Kingdom The Great Barr Hotel Full time

    One of the largest independent hotels in Birmingham is looking for a part time night porter to join our friendly and welcoming team. The position is for 16-24 hours but more hours available in other departments. The position is for Mon/Tue but you will be required to work Fri/Sat if the hotel is busy with guests or/and functions. Bar experience is also...

  • Night Auditor

    3 days ago


    Birmingham, United Kingdom Hotel Co 51 Full time

    **Night Auditor (Night Crew Member) - MOXY Birmingham NEC** This position is based on a full time contract. Gross Salary: £11.33 per hour Confident communicator comfortable in a fast-paced service focused role. Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home. **Main Tasks and...


  • Birmingham, United Kingdom Malmaison Full time

    **Job Title**: Night Supervisor, Malmaison Rate of Pay £11.75 / 40 Hours Per week Type of Contract - Permanents Location - Birmingham Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison. Are high standards second nature to you? Do you love people and making guests smile everyday...

  • Night Cleaner

    6 months ago


    Birmingham, United Kingdom The Grand Hotel, Birmingham Full time

    **The Grand Hotel, Birmingham**: **Night Cleaner**: We are looking for a Night Cleaner to join us at The Grand Hotel Birmingham. As a Night Cleaner you work within the “heart of the house” bring your personality and flair to provide a warm, always welcome friendly service to our guests. The guest journey is paramount, so you'll know how to deliver a...

  • Night Supervisor

    7 months ago


    Birmingham, United Kingdom Britannia Hotels Full time

    **Location: Birmingham, B2 4RX, United Kingdom** **Address: New Street** The Britannia Birmingham is a 214 bedroom-hotel which features the Jenny’s Restaurant, serving fantastic full English buffet breakfast for you to enjoy. Harvey’s Bar provides a place where guests can sit back and relax with a drink or something to eat. Due to expansion, we are...

  • Hotel Receptionist

    5 days ago


    Birmingham, United Kingdom Apollo Hotel Full time

    This is a truly exciting time to join **The Apollo Hotel**. Well established 3 star hotel minutes from the City Centre with 126 bedrooms and large conference and banqueting, the property has undergone major redevelopment and refurbishment. Popular with Corporate and Leisure guests, the hotel is well known for its vibrant, professional, warm, friendly staff...

  • Reception Supervisor

    7 months ago


    Birmingham, United Kingdom Apart hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Aparthotel Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. Our wide range of employee benefits and personalised training and development plans...

  • Reception Supervisor

    7 months ago


    Birmingham, United Kingdom Park Regis Hotel Full time

    Job Advert Are you passionate about hospitality and delivering magic guest service? This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. **shares our vision** and **looks for opportunities** to provide magic service. Our...