Service Coordinator
4 months ago
**About us**
We are professional and agile home security company that focuses on community over pushy sales tactics.
Our work environment includes:
- Wellness programs
- Growth opportunities
- Company perks
Our Service Coordinators work with our Engineers and admin team to organise the repairs, maintenance and installation of Intruder, CCTV, Fire alarms and Door access Systems. Your role is to make sure that the jobs are noted, appointments are booked, the engineers are where they need to be and the faults are fixed within the contracted response times. You’ll be there to support them dealing with any problems that might arise and finding solutions, ultimately ensuring that the customers are happy and kept informed at all times. You’ll be in charge of ordering and maintaining stock and ensuring the appropriate paperwork is completed.
It’s a fast paced environment, with each day presenting a new challenge. A role where you have to keep your team and customers happy and informed. You must have exceptional communication and administration skills with a keen eye for detail, be organised and proactive, take ownership and find resolutions. Good geographical awareness is a bonus, however there is always google maps and what3words.
**Salary**: £19,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Blaydon-On-Tyne: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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