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Guest Services Team Leader

3 months ago

St Columb, United Kingdom Away Resorts Full time

**Location**: Retallack Resort & Spa, Cornwall

**Hours of work**: Seasonal contract 32 hours per week

**Salary**: £11.40 per hour
- Paid Weekly

**Who we are?**

We are a dynamic and growing company, shaking up the Great British holiday. Retallack Resort and Spa is a luxury spa resort and a lively watersports hub, wrapped up in a stunning countryside location close to the North Cornish coast.

What we need in a nutshell

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

Some of the background

We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

As Guest Services Team Leader, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it’s rare, but it happens) in the absence of the Guest Services Manager.

The nitty gritty of what you’ll be doing

Working as part of our slightly bonkers team of holiday heroes, reporting to the Guest Services Manager, you will be supporting them in running the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.

And who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you’ll need

Supervisory and Customer service skills and experience are a must Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - if that’s fired up your curiosity, have a read about it here and decide if it describes you.

Nice to have but not essential

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
- Experience of using booking systems, especially Parcvu
- Holiday park experience

Want to join our team? Here’s how to apply

That could be a vlog, blog or a Snapchat story; it could be a good old CV - if it is a CV, make sure you add a note or covering letter to say why you’re the one for the job.

It’s up to you what you say and how you say it; whatever makes you feel good and tells your story best.

Good Luck