Sales and Retention Advisor

7 months ago

Lincoln, United Kingdom Active Nation UK Full time

At Active Nation, we foster a distinctive culture that sets us apart. Our unwavering vision is to become the number 1 health and well-being charity in the UK.

Our brand holds immense significance, representing the very essence of who we are. Health and well-being are deeply ingrained in our charity’s DNA.

**Charity Mission**: “To inspire the nation to improve their health & wellbeing”

**Charity Behaviours: (how we expect you to behave)**
- Be enthusiastic
- Be responsible
- Be proactive

Our culture is like no other, we have a big vision to be the number one health and well-being charity in the Uk and our brand is massively important. Health and well-being is in our DNA. We’re on a mission to inspire the nation to improve their health and well-being and you’ll be a huge advocate of our brand culture, DNA, mission and vision.

**JOB ROLE: Sales & Retention Advisor**

Are you passionate about promoting health and well-being in our communities? Active Nation, a charity with a powerful mission to inspire the nation to improve their health and well-bring is seeking a passionate and dedicated individual to take on the role of Operations Assistant / Sales & Retention Advisors.

**Salary** **+ commission (Pro Rota for part time)**

Active Nation are on the hunt for a new **Sales & Retention Advisors** to join our Lincoln contract to inspire people to join our Charity and has a campaigning and communication culture that matches the needs of our supporters to the most appropriate activity packages. Ensuring supporter recruitment and subsequent retention of those supporters is maximised. Encompassing the operations and presentation of our venues, interacting with our supporters and ensuring they are safe and happy, this role is about contributing to everyone’s wellbeing.
- Are you an enthusiastic individual with a positive, customer focused attitude?
- Do you have experience in working in a sales or customer-driven environment?
- Can you inspire, encourage and motivate others to be more active and join our venues?
- Can you work in the community and with partners to broaden our exercise proposition?

We’re looking for passionate, driven individuals who can enthuse and engage with our _supporters_ (customers) creating a positive experience of our venue. If you are confident, self-motivated, enjoy sales and are a great conversationalist then we’d love to hear from you

Reporting to the Commercial Duty Manager you will be responsible for:

- Increasing participation and membership subscriptions within our activity programme, both in venue and out of venue.
- Following up and converting all enquiries and leads
- Planning and delivering outreach work in the community
- Giving excellent supporter service in a professional manner, which encourages repeat visits.
- Be responsible for the Front of House Operations by provide a welcoming first impression and transactional interaction that gives our supporters a great experience and encourages them to return.

We need you to be here when we’re busiest, so you’ll need to work a variety of early shifts, late shifts and weekends to fulfil either the full-time commitment or the part-time position. Therefore, flexibility to be able to access the venue and work on a rotational shift pattern is key. Active Nation Birchwood is our recently refurbished venue in the south of the City, and includes Gym, Studio, Immersive Cycling Studio, Shapemaster Toning Studio, Costa Café, Climbing facility, Soft play area, party rooms, all weather pitch and outdoor pitches. Yarborough Leisure Centre is the larger of the Lincoln Contract Venues, located in the North of the City and includes 25m pool, Teaching pool, Diving pool, Sports Hall, Gym, Studio, cycle studio, all weather pitch, cycle track, athletics track and outdoor pitches.

Active Nation is a very special charity with a very important role to fulfil. Our cause - led mission is to “To Inspire the nation to improve their health and wellbeing” and we intend to make a positive impact upon the health of communities’ right across the country. At our heart is a belief that we must excite our communities and ignite their enthusiasm for physical activity, sport and exercise.

In addition to a competitive salary, we offer a range of staff benefits, including:

- A commission scheme giving you significant additional earning potential
- Encouragement to be physically active, including Free use of all of our venue facilities
- Free parking

We believe everything starts with a conversation, so please submit your CV and a cover letter with your phone number telling us why you are the best person for this role.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: Up to £10.42 per hour

**Benefits**:

- Free fitness classes
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Commi

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