Call Centre Agent

2 weeks ago


Middlesbrough, United Kingdom Middlesbrough Boro Cars Full time

An exciting position has become available for full-time Dispatch Call Operators based in Middlesbrough.

**Role Requirements**
- Good knowledge of the Middlesbrough area is essential
- Good computer/keyboards skills
- Must be able to work weekdays and be flexible on weekends
- Good customer service communication skills

**Role Responsibilites**
- Answer incoming calls to the call center from customers/drivers
- Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
- Provide excellent customer service

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£10.50 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Middlesbrough, TS3: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Call Centre: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (preferred)

Shift availability:

- Day shift (preferred)
- Night shift (preferred)
- Overnight shift (preferred)

Work Location: One location


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