Call Centre Agent
4 weeks ago
An exciting position has become available for full-time Dispatch Call Operators based in Middlesbrough.
**Role Requirements**
- Good knowledge of the Middlesbrough area is essential
- Good computer/keyboards skills
- Must be able to work weekdays and be flexible on weekends
- Good customer service communication skills
**Role Responsibilites**
- Answer incoming calls to the call center from customers/drivers
- Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
- Provide excellent customer service
**Job Types**: Full-time, Permanent
**Salary**: £10.50-£11.00 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Middlesbrough, TS3: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Call Centre: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (preferred)
Shift availability:
- Day shift (preferred)
- Night shift (preferred)
- Overnight shift (preferred)
Work Location: In person
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