Patient Care Advisor

3 weeks ago


Swansea, United Kingdom Brunswick Health Centre Full time

**Patient Care Advisor / Administrator**
- **Job Title**:_Patient Care Advisor / Administrator
- **Salary**:_£11,422 per annum (eligible for NHS pension)
- **Hours per week**:_21 hours over 2.5 days
- **Reports to**:_Practice Manager & GP Partners
- **Primary Location/ Base**:_Brunswick Health Centre

**Job Summary**

We are looking for a new member of staff to join our Patient Care Advisor Team. We are a friendly GP practice serving a practice population of approximately 6500 patients.

The Patient Care Advisors are the first point of contact for service users, they also have an administrative role and assist in the management of clinical records and prescriptions.

You will work closely with our clinical staff to triage patients safely and appropriately and may be asked to assist as a chaperone during examinations and procedures.

**Duties & Responsibilities Summary**

Duties will include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- You will be the first point of contact for our services users who contact us over the telephone, in person or the internet. Excellent communication, organisational and IT skills are essential for this role.
- You will process personal information confidentially as well as maintain and monitor the practice electronic appointments system.
- You will direct services users to other NHS services or consider care options available at Brunswick Health Centre (e.g different appointment options with our MDT, home visits) to ensure patients are directed to the best and most appropriate healthcare professional.
- You will work closely with our clinical staff to triage patients safely and appropriately.
- You may be asked to assist as a chaperone during examinations and procedures or to arrange emergency transportation for patients admitted to hospital.
- You will be expected to assist clinical staff in the processing of prescriptions in accordance with Practice guidelines.
- Your administrative role will involve assisting in the management of clinical records, and processing and distributing clinical mail or documentation. Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- You will also be expected to initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers within the wider NHS.
- You will be expected to provide clerical assistance to the Practice and Trust staff as required from time to time, including word/data processing, taking messages, filing, photocopying and ordering of supplies.
- One member of the team is usually required to open and lock up the Practice premises each day (as per the rota). Maintaining security in accordance with Practice protocols will be one of your responsibilities.

**CONFIDENTIALITY**:

- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**HEALTH & SAFETY**:
The post-holder will manage their own and others’ health & safety and infection control as defined in the Practice’s Health & Safety Policy, the Practice Health & Safety Manual, and the Practice’s Infection Control Policy and published procedures.
- Comply with Practice health & safety policies by following agreed safe working procedures
- Actively report health & safety hazards and infection hazards immediately
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills

**EQUALITY AND DIVERSITY**:
The post-holder will support, promote and maintain the Practice’s Equality & Diversity Policy.
- No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender


  • Patient Care Advisor

    4 weeks ago


    Swansea, United Kingdom Brunswick Health Centre Full time

    **Patient Care Advisor / Administrator** - **Job Title**:_Patient Care Advisor / Administrator - **Salary**:_£21,621.60 per annum (eligible for NHS pension) - **Hours per week: Negotiable **_ - **Reports to**:_Practice Manager & GP Partners - **Primary Location/ Base**:_Brunswick Health Centre **Job Summary** We are looking for a new member of staff to...


  • Swansea, United Kingdom CVS UK Ltd Full time

    Weighbridge Referral Centre in Swansea is looking for a Patient Care Assistant to join our team. This is a varied role which will include working alongside our Nurses to provide care to our inpatients and cleaning of clinical areas and equipment. This role is for 40 hours per week and will vary between 8am and 7pm with no weekend work. We will consider as...


  • Swansea, United Kingdom Digital Health and Care Wales Full time

    Looking for a new challenge and want to start making a real difference to health and care services in Wales. Digital Health and Care Wales (DHCW) family are part of NHS Wales and have an important role in changing the way health and care services are delivered in Wales. The organisation supports our stakeholders with modern systems and access to important...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    An exciting opportunity has arisen within the Planned Care Team for a Private Patient Administrative Support Officer. The post holder will be responsible for providing a courteous and professional service that complies with procedural guidelines and quality standards. The role will support the Private Patient Officers in the management and processing of...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    An exciting opportunity has arisen within the Planned Care Team for a Private Patient Administrative Support Officer. The post holder will be responsible for providing a courteous and professional service that complies with procedural guidelines and quality standards. The role will support the Private Patient Officers in the management and processing of...


  • Swansea, United Kingdom Proactive Workforce Solutions Full time

    **Proactive Workforce Solutions** is currently recruiting for a Patient Services Operative to work with one of our clients based in **Derby**. **Service Associate** We are looking for a motivated, hardworking, and detail-oriented Service Associate to join our team. This position is responsible for delivering medical products to patients’ homes, rotating...


  • Swansea, United Kingdom Welsh Ambulance Services Full time

    Job overviewReporting to the Deputy Head of Patient Safety or Patient Safety Manager this is a new role created as part of an organisational change process which has seen investment across the whole Putting Things Right Team. This role provides an exciting opportunity to influence patient safety both internally and health system wide, forging effective...


  • Swansea, United Kingdom Welsh Ambulance NHS Trust Full time

    Job summary Reporting to the Deputy Head of Patient Safety or Patient Safety Manager this is a new role created as part of an organisational change process which has seen investment across the whole Putting Things Right Team. This role provides an exciting opportunity to influence patient safety both internally and health system wide, forging...

  • Senior Care Assistant

    4 weeks ago


    Swansea, United Kingdom Cwrt Enfys Care Home Full time

    **Leadership and Management** - To take a lead role and assist with all aspects of care within the home. - Assist with the recruitment and training of the care team; ensuring training targets are met and the teams are competent in their roles. - Assist and inspire the care team to deliver exceptional outcomes of care. - Ensure that all supervision, appraisal...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    THIS POST IS FIXED TERM FOR 10 MONTHS DUE TO FUNDING. If you are an internal applicant this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview. An exciting development opportunity has arisen in the Patient Pathway Team. This team is responsible for...


  • Swansea, United Kingdom Barker Ross Group Full time

    **Job Title**: - Planned Care Team Administrator**Contract Type**: - Temporary**Location**: - Swansea - Swansea**Industry**: - NHS**Contact Name**: - Ellie Uttley- **Contact Phone**: - 01522 551910**Salary**: - plus company benefits**Date Published**: - 27-Nov-2023- Our client who is part of the NHS and based in Morriston, Swansea has an exciting...


  • Swansea, United Kingdom Countrywide HQ Full time

    **We are looking for a Qualified Trainee Mortgage and Protection Advisor to join us in Swansea working in our well known John Francis Estate Agency. OTE £35k** We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process. You will need to be adaptable, self-motivated...

  • Health Care Assistant

    3 weeks ago


    Swansea, United Kingdom PE & JE agency Full time

    We are looking for someone who wants to make a positive difference. Our staff are people who are motivated to make a positive impact on people's health and well-being. The healthcare assistant staff will be able to deliver care with compassion and be enthusiastic and patient. This is an exciting role since every day is...


  • Swansea, United Kingdom Swansea Council Full time

    £27,852 - £31,099 per year. An exciting opportunity has arisen for us to employ a YPA (young person's advisor) to work with our UASC (unaccompanied asylum seeking children) care leaver population across Swansea and Neath Port Talbot. **Post title**: UASC Personal Advisor **Post number**: SS.72897 **Salary**: £27,852 - £31,099 per...

  • Mortgage Advisor

    4 weeks ago


    Swansea, United Kingdom Countrywide HQ Full time

    **We are looking for an Experienced Mortgage Advisor to join us in Swansea, working in our well known John Francis Estate Agents. OTE £60K** We are looking for an exceptional person who has the skills, attributes and drive to improve our customers' experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable...


  • Swansea, United Kingdom Specsavers Full time

    **Trainee Optical Retailer** **Swansea, Wales** **Full Time (37.5 hours per week) Includes weekend working** **Close to public transport, Store offer sub for parking** **2 level, fast paced store. All staff will be trained in all aspects to ensure a multi skilled role is achieved.** **Full training and support provided, Progression opportunities...


  • Swansea, United Kingdom Swansea Council Full time

    Have you ever wondered about a career in Social Care? Not sure if it's for you? Are you caring and compassionate, patient and kind, honest and discreet, resilient, and reliable? Are you looking for career development in a rewarding role, where you will feel valued and can make a difference to the lives of vulnerable people within our community? You could be...


  • Swansea, United Kingdom Swansea Bay University Health Board Full time

    **THIS POST IS FIXED TERM/SECONDMENT FOR 2 YEARS DUE TO FUNDING.** An exciting secondment opportunity for 2 years (fixed term may be considered) has arisen to join our Community Learning Disabilities Teams covering the Swansea and Neath area as the Lead of a CHC Assessment Project Team supporting a vital part of patient care. The post holder will be...


  • Swansea, United Kingdom The Lignum Group Full time

    Role – Technical Service Advisor Location – Swansea, Wales Salary – circa £28,000 + great benefits and remote work options One of my clients working within the building envelope product manufacturing sector has been sticking to their mantra of internal promotions are the way forward. They’ve been looking after their employees with a great...


  • Swansea, United Kingdom The Lignum Group Full time

    Role – Technical Service Advisor Location – Swansea, Wales Salary – circa £28,000 + great benefits and remote work options One of my clients working within the building envelope product manufacturing sector has been sticking to their mantra of internal promotions are the way forward. They’ve been looking after their employees with a great...