Patient Services Operative

2 weeks ago


Swansea, United Kingdom Proactive Workforce Solutions Full time

**Proactive Workforce Solutions** is currently recruiting for a Patient Services Operative to work with one of our clients based in **Derby**.

**Service Associate**

We are looking for a motivated, hardworking, and detail-oriented Service Associate to join our team. This position is responsible for delivering medical products to patients’ homes, rotating the existing stock and calling the relevant coordinator regarding patient delivery queries. Maintain and exceed the highest standards of care towards all our customers, both internally and externally. Night work may occasionally be required, but it will be predominantly days.

**Key Activities**:

- Complete manifests, check and load their vehicle, ensuring stock is in the correct compartment and is loading in order of delivery to ensure efficiency.
- Drive within the law and prevailing road conditions, showing patience and consideration to other road users and the general public when driving and parking the vehicle.
- Ensure stock is delivered as instructed and all items are stored in the correct manner, including all fridge items.
- Ensure all expiry dates are checked of existing stock, and they have rotated appropriately
- before further storage of any other items.
- Ensure any stock/deliveries are returned within the specified time frame.
- Ensure that any deadlines and delivery instructions are adhered to as per instructions.
- Ensure any keys are handled as per protocol.
- Liaise with the relevant coordinator if you encounter any problems with stock or delivery of products.
- Ensure company vehicles are kept clean and tidy at all times.
- Services vehicle on a daily basis, ensuring tyres, lights, oil water and fuel are all within acceptable parameters.
- Undergo full on the job training as well as classroom assessments and on line mandatory H&S modules.
- Keep company vehicles clean at all times.

**Qualifications**:

- Experience in a Transport environment is desirable.
- Minimum of 2 years driving experience in a similar role.
- Experience in delivering good customer service is essential.
- Awareness of Good Distribution Practices (GDP) and processes.
- The ability to prioritise workload and to ensure deadlines are achieved and met.
- Excellent analytical skills with strong attention to detail.
- Experience in taking ownership of a problem.
- Good communication skills.
- Patient and Caring Disposition.
- Full current driving licence.
- Able to deliver excellent customer care whilst working to deadlines.

**Benefits**:

- Career progression opportunities
- Online portal giving access to discounts etc.
- Monday to Friday - 08:30 -18:30
- 48 hours per week
- Night rate £13.65

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £11.15-£11.87 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: PWS/DR/PSO/SWA/050923


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