Private Patient Support Officer
3 weeks ago
An exciting opportunity has arisen within the Planned Care Team for a Private Patient Administrative Support Officer.
The post holder will be responsible for providing a courteous and professional service that complies with procedural guidelines and quality standards. The role will support the Private Patient Officers in the management and processing of private patients and overseas visitors at Morriston and Singleton Hospitals.
To ensure that all communication with patients, carers and staff is always undertaken in a courteous helpful manner.
To transfer callers to relevant departments when necessary.
To liaise with consultants, nurses and medical secretaries, and Health Care Professionals such as Cardiology Technicians, Medical Photographers.
Information relating to the processing of private patients, such as attendance dates, source of funding.
To liaise with patients, insurance companies and Private Consulting Rooms to ensure funds are available prior to treatment.
To liaise with departments in relation to the attendance of overseas visitors.
To liaise with finance staff in relation to billing and queries.
To ensure that all private patient and overseas visitor information is recorded accurately and in a timely manner.
To ensure that private patients are notified in a timely manner of the date of treatment and appropriate costs as determined by the Private Patient Officers.
To ensure that overseas visitors are contacted to provide relevant paperwork to show exemption from payment, if appropriate.
To liaise with the Health Records Department to ensure medical notes are provided for attendances and admissions.
To liaise and inform Bed Management teams of inpatients and day cases to be admitted.
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
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