Customer Service/data Entry

5 months ago


Redditch, United Kingdom Jark Recruitment Full time

We are looking for an experienced Customer Service Advisor/Data In putter for my client based in Redditch, Worcestershire for a permanent contract.

Job Purpose:
To support the external sales team as fully as possible.

To work as part of a Customer Services team providing a professional, effective and efficient link for customers.

To project a professional image as the first line of office contact

Key Accountabilities:
1. Providing customers with help, advice and problem solving regarding product, pricing and shipping/delivery

a) This involves keeping accurate records of all correspondence with customers so that future queries can be handled consistently.

b) Ensure customers are kept informed of anything relevant (e.g. stock availability, delivery problems).

c) Dealing with customer complaints efficiently.

2. Sales order processing

a) Processing sales orders within SAP and QAD.

b) Confirming orders within certain time scale.

c) Ensuring orders are priced correctly.

d) Producing relevant dispatch/shipping and invoice documentation.

3. Creation of customers within SAP and QAD ensuring all relevant details are correctly recorded.

Key Challenges:

- The ability to work in a pressurised internal environment.
- The ability to prioritise in an effective and efficient manner.
- Integrate harmoniously into the customer services team.
- Tolerate people and processes with patience, perseverance and professionalism.
- To be organised in the face of varying and fluctuating demands.

4. Scope:
1. A customer facing role

a) Ensure that all customer orders/queries are dealt with professionally to avoid delays and misunderstandings that could have an impact on sales.

b) To handle all complaints professionally and timely to minimize any cost involved or future loss of sales.

2. To ensure that the customer order is communicated to others in a clear and accurate way to avoid manufacturing errors relating to design or quantity ordered. Check that the scheduling of production meets the customer requirements to fulfill the sale.

3. Deliveries

a) To ensure that correct paperwork is issued to warehouse staff to avoid picking errors and costly mistakes.

b) To ensure that correct documentation is issued/is available for the import and export of goods to avoid delays and cost.

4. Knowledge and Experience: Commercially aware person with computer knowledge and experience within a warehousing environment, with the following competences:
a) The ability to deal with difficult customers, handling complaints.

b) Identify ways to continuously improve customer service.

c) Caring for customers/empathizing and helping.

d) Understanding of the company systems and processes.

e) Working with team members.

f) Problem solving.

g) Product knowledge.

h) Work well under pressure.

i) Self-motivation.

j) Relationship building.

k) Strong communicator.

l) Good attention to detail.

m) IT literate.

n) Good organizational skills.

5. Organizational Relationship: Customer Services Representative reports to Customer Services Manager, who reports to Managing Director.

Working hours 9am - 5pm Mon to Fri

Salary £25,000 PA

IND123

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Day shift
- Monday to Friday

Work Location: In person


  • Data Entry Clerk

    6 months ago


    Redditch, United Kingdom Arden Personnel Full time

    **Data Entry Clerk - Redditch - Temporary - Full Time - £11.50 - £13 p/h** We are working with a company in Redditch who are looking for an Administrator to join their team on a contract basis. This role does have the possibility of becoming permanent for the right person. **The Data Entry Clerk's day to day duties are as follows**: - Inputting purchase...

  • Data Entry Clerk

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Workforce Staffing Ltd Full time

    Job Title: AdministratorLocation: RedditchPay: £11.44phrContract: Temp – Perm after 12 weeksWorkforce Staffing Ltd is seeking a detail-oriented and organised individual to support their finance and operations teams by entering and updating cost-related data into their in-house system.The successful candidate will primarily be responsible for accurately...

  • Data Entry Clerk

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Workforce Staffing Ltd Full time

    **Job Title:** Administrator**Location:** Not Specified**Pay:** £11.44phr**Contract:** Temp – Perm after 12 weeksWorkforce Staffing Ltd is seeking a detail-oriented and organised individual to support their finance and operations teams by entering and updating cost-related data into their in-house system.The successful candidate will primarily be...


  • Redditch, United Kingdom Workforce Staffing Ltd Full time

    Job Title: AdministratorLocation: RedditchPay: £11.44phrContract: Temp – Perm after 12 weeks Our client is a growing and dynamic transport company dedicated to providing reliable and efficient logistics solutions. They are looking for a detail-oriented and organised individual to join our team in an Administrator role. The Administrator will primarily...


  • Redditch, United Kingdom Reddistores Full time

    '''Job Overview: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a vital role in our organization, as you will be responsible for ensuring customer...


  • Redditch, Worcestershire, United Kingdom Halfords Full time

    We are seeking a highly skilled Fleet Booking Coordinator to join our team at Halfords in Redditch. This is a full-time position with an estimated salary of £25,000 per annum.In this role, you will be responsible for transferring incoming fleet bookings from external platforms into our internal diaries. You will replicate the job into the requested garage...


  • Redditch, United Kingdom Wynne Consulting Full time

    An opportunity has arise within a global dynamic company that specialises in the distribution of high-quality engineered components catering to a range of engineering sectors. **Responsibilities**: - Assist customers with inquiries, concerns, and requests - Enter and update customer information in the database accurately - Analyse customer accounts and...


  • Redditch, United Kingdom Jark Recruitment Full time

    We are looking for an experienced Administrator/Data Inputer for my client based in Redditch, Worcestershire for a permanent contract. Job Purpose: To support the external sales team as fully as possible. Data Input using WMS To work as part of a Customer Services team providing a professional, effective and efficient link for customers. To project a...


  • Redditch, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Redditch, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Redditch, Worcestershire, United Kingdom UFI Filters Group Full time

    Job DescriptionTo reinforce our Customer Service Department, we are seeking a skilled Customer Service Representative to work in Redditch, UK. This role will focus on satisfying customer needs by managing and delivering orders and services. The ideal candidate will collaborate with the UK Sales Team and the UK Warehouse to ensure traceability of customer...

  • Customs Administrator

    6 months ago


    Redditch, United Kingdom CBW Resources LTD ta Amco Full time

    **Responsible for**: - Handling European customs operations - Speaking to customers, suppliers and other internal departments to assist them with their enquiries on a daily basis - Problem solving and proactively helping to manage the custom processes. - Communicating with customers to extract the correct information and ease the passage of goods -...

  • Data Executive

    5 months ago


    Redditch, United Kingdom Pertemps Network Group Full time

    **Data Executive**: - 047109811**£25,000 - £30,000 Per Annum** - Full Time**Permanent** **Redditch, Hereford and Worcester** **Administration** **Job Description**: - The Data Executive role will be to support the Marketing & Sales office with a wide range of duties so this is a varied role with a strong emphasis on managing their product and customer...


  • Redditch, Worcestershire, United Kingdom SourceCo Full time

    About SourceCoSourceCo is a leading recruitment agency working with businesses across the UK in various sectors, including Manufacturing, Logistics, Commercial, and Further Education.Job OverviewWe are seeking a skilled Data Administrator to join our team. As a key member of our operations team, you will be responsible for maintaining accurate client...


  • Redditch, United Kingdom Pertemps Network Group Full time

    **Job Description**: Our client is looking for a Customer Service Co-Ordinator to join long standing successful company within Redditch to help them offer the best Customer Service to their loyal and growing customer base. You will be the first point of contact for both UK & International Customers. Customer Service Co-ordinator responsibilities include but...


  • Redditch, United Kingdom CBW Resources LTD ta Amco Full time

    **Your responsibility as the Customer Service Administrator**: - Delivering exemplary Customer Service - Loading orders onto the system - Maintaining various spreadsheets to aid customer service - Building positive relationships with carriers - Building customer relationships through clear communication - Communicating with subcontractors - Keeping...


  • Redditch, United Kingdom Modular Buildings and Cabins Limited Full time

    '''Duties''' - Maintain and update office records and files - Assist with data entry and document preparation - Manage office supplies and inventory - Coordinate meetings, appointments, and travel arrangements - Assist with bookkeeping tasks using QuickBooks - Provide administrative support to staff members as needed '''Qualifications''' - Proven experience...


  • redditch, United Kingdom UFI Filters Group Full time

    To reinforce our Customer Service Department we are looking for a Customer Service Specialist based in Redditch (United Kingdom) who will work to satisfy the customer needs on the management and deliveries of orders and services. In addition, this position requires coordination with the UK Sales Team and the UK Warehouse, to ensure and provide traceability...


  • Redditch, United Kingdom Smart 1 Recruitment Limited Full time

    Established automotive manufacturing organisation seeks enthusiastic, organised, IT proficient good communicator to join their busy team as **Customer Services Administrator** offering Logistics Support. Your role as **Customer Services Administrator** would be to manage customer and logistics partner relationships, foster positive relationships with...


  • Redditch, United Kingdom CV-Library Full time

    We're currently recruiting a Customer Service Co-ordinator for a Global Logistics Company based in Redditch. The successful candidate must be able to communicate effectively, be highly organised and remain focused under pressure. They must take control of tracking of movement of goods from A to B and keep customers informed. The post holder must be in...


  • Redditch, United Kingdom CV-Library Full time

    Graduate CAD Technician (Entry-Level) Redditch £25,000 - £27,000 + Comprehensive Training + Progression Opportunities + Company Pension + Life Insurance Are you a Graduate with AutoCAD experience looking for a role in a global, industry leading company where you will get 1 to 1 training from industry leading experts? Do you want to join a...