Customer Service Administrator
6 months ago
**Your responsibility as the Customer Service Administrator**:
- Delivering exemplary Customer Service
- Loading orders onto the system
- Maintaining various spreadsheets to aid customer service
- Building positive relationships with carriers
- Building customer relationships through clear communication
- Communicating with subcontractors
- Keeping customers updated as to the progress of jobs
- Closing out job files by obtaining POD and any other required information (Purchase orders etc) and scanning documents onto the system
- Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
- Ensuring jobs are completed on the system and checked prior to invoicing
- Ensuring paperwork is filed accurately and in a timely manner
- Liaising with Operations, Accounts and Warehouse
- Effective escalation of issues relating to customer/AMCO/System requirements
- Maintenance of system data and its integrity
- Dealing with invoice queries
- Handling customer complaints and potential claims
- Dealing with operational queries and keeping log up to date at all times.
**Job Skills and Qualifications**:
- Excellent organisation and administrative skills
- Customer focused with proven experience
- Good written & oral communication skills
- Data driven
- Knowledge of the Transport and Freight forwarding industry is an advantage.
**Personal Competencies**:
- Good listener with the ability to resolve issues
- Self-managing and good attention to detail
- Second European language is an advantage
- Ability to multitask and prioritise
- Highly organised with the ability to remain focussed under pressure
- Flexibility and a team player
- Confident
- Good time-management
- Adaptable to change
Working hours for the role will be **Monday - Friday** from **0800 - 1630**.
**Salary**: Up to £23,500.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekends only
Supplemental pay types:
- Yearly bonus
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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