Part Time Customer Service Administrator

5 months ago


Redditch, United Kingdom Pertemps Network Group Full time

**Job Description**:
Our client is a well established manufacturing company in Redditch and they are looking for a Part Time Customer Service Administrator to join their team to support the Sales & Marketing team. You will be assisting customers by providing product, sales and service information as well as resolving problems.
The Part Time Customer Service Administrator key skills include:
- Answer inbound calls to the business and direct them accordingly- Organise transport and print delivery notes- Provide cover for processing orders onto an ERP-
- Progress orders with appropriate departments and notifying customers of their orders status.- Respond to product information enquiries- Communicate with customers about their orders, including any delays or changes in delivery and update systems as necessary to record those changes- Deal with return order requests and associated documentation as required- Investigate and resolve customer complaints, in a timely manner and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products- Arranging for replacement products as appropriate- Maintain thorough and accurate customer service records- General administrative tasks on an ad-hoc basisThe successful Part Time Customer Service Administrator will have the following skills and experience.
- Strong customer service skills- Numerate and literate with clear communication skills- Time management skills- Excellent interpersonal skills- Listening skills- Ability to demonstrate patience- Attention to detail and high level of accuracy- Effective verbal and listening communication skills- Able to work as a team- Ability to prioritise and work to deadlinesThis is an office based role part time over 5 days a week and a pay rate of £11.50 per hour.
If you think you have the skills and experience that my client is looking for then please



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