Customer Service Co-ordinator

5 months ago


Redditch, United Kingdom Pertemps Network Group Full time

**Job Description**:
Our client is looking for a Customer Service Co-Ordinator to join long standing successful company within Redditch to help them offer the best Customer Service to their loyal and growing customer base. You will be the first point of contact for both UK & International Customers.
Customer Service Co-ordinator responsibilities include but are not limited to:

- Managing the end-to-end process for customer orders from input to delivery- Be clear and transparent with customers managing their expectations on any issues that may arise- Process customer new line forms accurately and communicate any changes quickly and efficiently- Ensure correct pricing for all orders prior to them being entered onto the system- Reduce the number of returns and rejections by getting it right first time- Book customer orders in with correct delivery instructions- Develop your relationship with customer supply chain contacts- Check stock availability thoroughly at point of order entry to ensure lines are not oversold- Build strong relationships with hauliers to ensure a seamless delivery process- Work with your team members to understand their accounts enabling you to pick these up in their absence- Take ownership of your customer profiles and department working instructions ensuring they always have correct information and are updated immediately on any changes- Share best practice with the team assisting with the team’s development and ensuring alignment across Customer ServiceIdeally you will have experience in a similar Customer Service role within the FMCG industry. You will have a passion for Customer Service and great attention to detail. You will have excellent interpersonal skills and be a strong team player.
- You must be comfortable working on your own initiative but also know when to escalate issues- Forward thinking and highly motivated- Flexible and willing to support the team while also working on your own personal development- Have excellent communication skills to interact effectively with both internal and external stakeholders- Ability to build strong relationships with customer contacts- Have excellent time keeping and organisational skills- Deliver excellent results under pressure- Be proficient in ExcelIn return you can expect to receive a basic salary of between £23,000-£27,000 depending on your previous skills and experience and have the luxury of working Hybrid only 2 days on the office and an early finish on a Friday but you must live within a commutable distance of their Redditch office. If you think you have the skills and experience then please


  • Project Co-ordinator

    6 months ago


    Redditch, United Kingdom Arden Personnel Full time

    **Projects Co-ordinator** **Redditch - Permanent - Full Time - Salary £23,000 per annum** We are recruiting for a Project Co-ordinator the purpose of this role will be placing and co-ordinating orders for large scale front and back of house projects. **The Projects Co-ordinator's day to day duties are as follows**: - Processing new orders and liaising...


  • Redditch, United Kingdom The Black Cat Talent Co. Full time

    **European Logistics Co-ordinator** Location: Redditch, Worcestershire **Salary**: Up to £30,000k Role Type: Permanent position, Full time A successful Logistics company are looking for an experienced Logistics Co-Ordinator to join their growing team. You will take control of the management, planning and tracking of movement of goods from A to B, using...


  • Redditch, United Kingdom CV-Library Full time

    We're currently recruiting a Nights Logistics Co-Ordinator for a Global Logistics Company based in Redditch. The company have specialist teams, experienced in world-wide logistics. Overall Purpose / Scope of Position: As a key member of the team, this role involves working as a Nights Logistics Co-Ordinator to ensure that the company is able to deliver...


  • Redditch, United Kingdom The Best Connection Employment Group Full time

    **Title: Supply Chain Co-ordinator / Warehouse Operative** ***GREAT OPPORTUNITY JUST IN** The Best Connection are currently recruiting for a supply operator to join the small and friendly team of a well established supplements and Multivitamin supplier based in Redditch. The right person will join a forward thinking company in their distribution of...

  • HR Co-ordinator

    6 months ago


    Redditch, United Kingdom Heart of Worcestershire College Full time

    The purpose of the role is: - To support the HR Team in providing a high quality, professional and pro-active HR service to managers and colleagues. - To support the HR Business Partners and Head of HR in their day-to-day duties. **KEY ROLES AND ACCOUNTABILITIES**: - To assist the HR team in the administration of the college recruitment, selection and...


  • Redditch, United Kingdom Halfords Full time

    About usAt Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience—from e-bike and electric vehicle servicing to...


  • Redditch, United Kingdom Smart 1 Recruitment Limited Full time

    Established automotive manufacturing organisation seeks enthusiastic, organised, IT proficient good communicator to join their busy team as **Customer Services Administrator** offering Logistics Support. Your role as **Customer Services Administrator** would be to manage customer and logistics partner relationships, foster positive relationships with...


  • Redditch, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    **Job Purpose**: The post holder will be responsible for organising referrals and selecting patients from the waiting list so that appointments are made within the required waiting time targets. Also co-ordinate rescheduling of appointments and setting up clinic template with agreed booking rules. Key Duties: To ensure that referrals are added to the...


  • Redditch, United Kingdom CV-Library Full time

    We're currently recruiting a Customer Service Co-ordinator for a Global Logistics Company based in Redditch. The successful candidate must be able to communicate effectively, be highly organised and remain focused under pressure. They must take control of tracking of movement of goods from A to B and keep customers informed. The post holder must be in...


  • Redditch, United Kingdom Black Cat Recruitment Ltd Full time

    We're currently recruiting a Customer Service Co-ordinator for a Global Logistics Company based in Redditch.The successful candidate must be able to communicate effectively, be highly organised and remain focused under pressure. They must take control of tracking of movement of goods from A to B and keep customers informed. The post holder must be in full...


  • Redditch, United Kingdom Abacus Auto Services Practical Car & Van Rental Full time

    **Customer facing advisor for vehicle servicing & repair, vehicle hire and support.** **Skills and experience** **Service** - Customer booking, pricing/estimating and invoicing. Liaison with workshop staff. - Experience with MAM Autowork-enterprise, Autodata, 1 Link etc beneficial but not essential. - Part sourcing / ordering & accounts transactions...


  • Redditch, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST JOB DESCRIPTION Post Title: Radiology Appointment Co-ordinator Pay Band: 3 Hours: Full Time 37.5 hours Contract: Permanent Location / Department: Alexandra Hospital / Directorate of Radiology Accountable to: Directorate Manager Reports to: Office Manager Key Working Relationships: Internal: Consultants and junior...


  • Redditch, United Kingdom CV-Library Full time

    Established automotive manufacturing organisation seeks enthusiastic, organised, IT proficient good communicator to join their busy team as Customer Services Administrator offering Logistics Support. Your role as Customer Services Administrator would be to manage customer and logistics partner relationships, foster positive relationships with customers,...


  • Redditch, United Kingdom CV-Library Full time

    Established automotive manufacturing organisation seeks enthusiastic, organised, IT proficient good communicator to join their busy team as Customer Services Administrator offering Logistics Support. Your role as Customer Services Administrator would be to manage customer and logistics partner relationships, foster positive relationships with customers,...


  • Redditch, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

    **Facilities Logistic and Portering Coordinator Job Purpose**: To be responsible for the management of the Facilities services including Portering and Transport Services and their staff in such a manner as to ensure that a safe efficient and timely facilities service is provided to patients, staff and visitors at all times. To deputise for the facilities...

  • Despatch Co-ordinator

    6 months ago


    Redditch, United Kingdom B Hepworth & Full time

    B Hepworth is seeking a part-time Despatch Coordinator to work alongside the Logistics Coordinator. Hours of work will be part time: 9:30 am - 2:30 pm Monday - Thursday and Friday 9:30 am - 2pm on Friday. We do require some flexibility for holiday cover and sickness cover when required, hours would be Monday - Thursday 9 am-5pm, and Fridays 9am - 2...


  • Redditch, United Kingdom Amco Full time

    Here at Amco, we are always looking for new talent and we are rapidly growing and expanding our team! Can you demonstrate a full understanding of the transport forwarding industry? Are you able to not only communicate effectively, be highly organised but also remain focused under pressure? The post holder must be in full control at all times and be able to...

  • Despatch Co-ordinator

    5 months ago


    Redditch, United Kingdom Recruitus Full time

    We are looking to recruit a despatch coordinator for our client based in Redditch. - **Job Objective**_ - To ensure smooth running of goods in/out department - To maintain effective communication with Despatch personnel. - Define rules within the despatch area and Maintain standards of health and safety ensuring all personnel are working to safe working...

  • Operations Manager

    3 weeks ago


    Redditch, United Kingdom Hewett Recruitment Full time

    This is a brand new role and a fantastic opportunity created due to ongoing client growth and exciting future plans. As Operations Manager, you will take responsibility for the organisation and co-ordination of the various departments to implement customer orders, deliver product developments, and improve customer experience. This will include the management...

  • Operations Manager

    3 weeks ago


    Redditch, United Kingdom Hewett Recruitment Full time

    This is a brand new role and a fantastic opportunity created due to ongoing client growth and exciting future plans.As Operations Manager, you will take responsibility for the organisation and co-ordination of the various departments to implement customer orders, deliver product developments, and improve customer experience. This will include the management...