Customer Service Coordinator
5 days ago
The successful candidate must be able to communicate effectively, be highly organised and remain focused under pressure. They must take control of tracking of movement of goods from A to B and keep customers informed. The post holder must be in full control at all times and be able to communicate at the highest level. Must have a can-do attitude and take pride in the job.
Working hours and other info:
40 hour per week (permanent position)
Friday to Monday day shifts (Weekend shifts) 4 day working week
25 days holiday + bank holidays
You will be responsible for:
* Loading orders onto the system
* Tracking shipments
* Negotiating rates with carriers when necessary
* Building positive relationships with carriers
* Planning vehicles
* Communicating with subcontractors
* Keeping customers updated as to the progress of jobs
* Closing out job files by obtaining POD and any other required information (Purchase orders etc) and scanning documents onto the system
* Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
* Ensuring jobs are completed on the system and checked prior to invoicing
* Ensuring paperwork is filed accurately and in a timely manner
* Liaising with Operations, Accounts and Warehouse
* Effective escalation of issues relating to customers/ system requirements
* Maintenance of system data and its integrity
The successful candidate will have the following key skills/personal competencies and qualifications:
* Must be computer literate including MS Office, email, spreadsheets and databases
* Good level of numeracy and literacy
* 5 GCSEs or equivalent
* Excellent organisation and administrative skills
* Good communication skills
* Knowledge of the Transport and Freight forwarding industry is an advantage
* Administration/customer service
* Good listener with the ability to resolve issues
* Self-managing and good attention to detail
* Second language is an advantage
* Ability to multitask and prioritise
* Highly organised with the ability to remain focussed under pressure
* Flexibility and a team player
If you're looking for your next job opportunity and you'd like to work for a successful company that supports personal growth and career goals, please apply with a copy of your up to date CV. We'd love to hear from you
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