Customer Service Advisor

2 months ago

Loughton, United Kingdom United Living Group Full time

**Company Description**
United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future:

- United Living Property Services revitalises homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods.
- United Living Infrastructure Services delivers resilient infrastructure that is fit for the future, ensuring the stability and functionality of essential systems.
- United Living New Homes provides much-needed build-to-rent and affordable housing solutions, addressing the housing challenges facing our communities.
- GBC connects people through fixed-line and mobile infrastructure, ensuring seamless communication and access to information. GBC plays a crucial role in enabling communities to thrive in today's digital age.

Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure to create a more sustainable and inclusive society.

To provide comprehensive scheduling and administrative duties to the Responsive Maintenance contracts working within the Call Centre team to provide an excellent customer service to our residents. To receive calls from residents, diagnose repairs, make appointments and schedule daily workloads for DW operatives. Planning in the most cost effective, productive manner to maximise customer satisfaction, operative productivity and drive KPI performance.
- Receiving responsive maintenance calls from residents.
- Understanding and diagnosing repair requests from residents.
- Making appointments on our works order management system.
- Booking in daily and weekly work schedules for all DW operatives working on the contract.
- Monitor the status of work orders on the system.
- Constantly viewing and scheduling works orders.
- Liaise with contract managers and supervisors to prioritise work-loads to trades and schedule efficiently to drive productivity and Right First Time/First Time Fix
- Update appointment slots for subcontractors and operatives
- Manage jobs that potentially could go overdue and plan orders to be completed within target time
- Any other duties as deemed necessary, if these duties are of a greater level of responsibility or skill of July 2022 those required in the post then full training and appropriate supervision will be provided.

**Qualifications**
- You have a Good telephone manner
- You have the ability to make people smile
- You have a strong customer ethos
- The ability to establish and maintain good customer/client relationships.
- You have good time management, planning & organisational skills
- You have good attention to detail
- You take responsibility
- You work & behave positively, proactively & constructively
- The ability to work with the minimum of supervision as part of a team.
- You work well within a team and can take instruction
- You have good communication skills
- Take ownership of problems to find a resolution
- Experience of working with computerised systems, particularly Microsoft Excel
- Experience of partnership/alliance/collaborative working
- Experience of handling multiple tasks in a high volume, rapidly changing environment
- Embraces equality and diversity in all we do

**Additional Information**
Call Centre responsive maintenance experience.

**How to Apply**:

- As a business United Living prefer to hire directly and we will be in touch with our PSL Agencies if we require support. We do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable._

  • Customer Service Advisor

    7 days ago

    Loughton, United Kingdom Mr Lender Full time

    We are currently looking for a Customer Service Advisor to join our busy team in Loughton, IG10! **Salary**:Up to £24,000 per year **Hours of work**:8-hour shifts **Customer Service Advisor Benefits**: - Company events - Company pension - Discounted or free food - Gym membership - On-site parking - Private medical insurance - Referral programme - Close...

  • Customer Service Advisor

    7 days ago

    Loughton, United Kingdom Kier Group Full time

    **Support your community, develop your career, and join the Kier Housing Maintenance team today as a Customer Service Centre Team Member.** **Customer Service Advisor** **Location**: Office based - Langston Road, Loughton **Business Area**: Kier - Housing Maintenance **Contract**: Permanent, full time - Monday to Friday, flexible hours considered between...

  • Customer Service Advisor

    4 weeks ago

    Loughton, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time

    **Customer Service Advisor** **Local Authority** **Temp - Perm** **Loughton, Essex** **£25,000** **Responsibilities**: - Receive, diagnose, record and issue repairs, heating breakdown, void and electrical repair requests from the public and other staff utilising software available. - Follow up works instructions as necessary. - Deal with any routine...

  • Customer Service Advisor

    2 weeks ago

    Loughton, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time

    **Repairs Customer Service Advisor Essex Maintenance Contractor Temp - Perm Full time position £14-16p/h** You will be first point of contact for the customers and will book in the first initial job and diagnose the repair required and handover any follow on work to the Admin team. You will be working directly under the team leader to ensure all...

  • Customer Service Advisor

    7 days ago

    Loughton, United Kingdom Kier Group Full time

    We’re looking for Customer Service Advisors to join our Housing Maintenance team based in Loughton. Within this role, you can enjoy family friendly policies, access to both Cycle to Work and Green Car schemes and even more. **Location**: Loughton - Office based **Contract**: Permanent - full time - 40 hours per week **Responsibilities** As Customer...

  • Customer Service Advisor

    5 days ago

    Loughton, United Kingdom Kier Group Full time

    We’re looking for Customer Service Advisors to join our Housing Maintenance team based in Loughton. Within this role, you can enjoy family friendly policies, access to both Cycle to Work and Green Car schemes and even more. **Location**: Loughton - Office based **Contract**: Permanent - full time - 40 hours per week **Responsibilities** As Customer...

  • Customer Service Advisor

    6 days ago

    Loughton, United Kingdom Kier Group Full time

    We’re looking for an Customer Service Advisor to join our Housing Maintenance Team based in Loughton. Within this role, you can enjoy enhanced pension contributions, Green car scheme, smart spending and even more. **Location**: Loughton - Office Based **Contract**: Permanent - Part Time - 16 Hours per week - flexible on days and hours...

  • Customer Service Advisor

    1 month ago

    Loughton, United Kingdom Kudos Recruitment Full time

    We are looking for Customer Service Advisors to join a client of ours in Loughton Essex. Telephony customer service experience is desired for this post, with an emphasis on customer engagement! You will be responsible for: - Dealing with the customers on a daily basis and focusing on ensuring that they are content and understand our processes. - Provide...

  • Repairs Customer Service Advisor

    2 weeks ago

    Loughton, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time

    **Customer Service Advisor** **Local Authority** **Temp - Perm Loughton, Essex £22,000 - £23,000 PA** **The role**: You will be first point of contact for the customers and will book in the first initial job and diagnose the repair required. You will be working directly under the team leader to ensure all information is taken accurately and customers data...

  • Customer Service Online Advisor

    2 days ago

    Loughton, United Kingdom Never Fully Dressed Full time

    Job title: Customer Service Online AdvisorEnsure all your application information is up to date and in order before applying for this opportunity.Terms: Full-time (37.5 hours)Location: Loughton, East LondonRequirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shiftsAbout the role:Never Fully Dressed, the brand known for bold prints in...

  • Customer Service Advisor

    7 hours ago

    Loughton, United Kingdom Qualis Group Limited Full time

    Do you love to collaborate and help businesses thrive? At Qualis as a **Customer Service Advisor **you will be supporting the operational delivery within Qualis Property Solutions and provide high quality customer service support within our Customer Service Centre. This exciting opportunity will be based in Loughton with the opportunity of hybrid working....

  • Customer Service Online Advisor

    4 weeks ago

    Loughton, United Kingdom Never Fully Dressed Full time

    Job DescriptionJob title: Customer Service Online AdvisorTerms: Full-time (37.5 hours)Location: Loughton, East LondonRequirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shiftsAbout the role:Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online...

  • Customer Service Online Advisor

    2 weeks ago

    Loughton, United Kingdom Never Fully Dressed Full time

    Job title: Customer Service Online AdvisorSubmit your CV and any additional required information after you have read this description by clicking on the application button.Terms: Full-time (37.5 hours)Location: Loughton, East LondonRequirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shiftsAbout the role:Never Fully Dressed, the brand...

  • Customer Service Online Advisor

    4 weeks ago

    Loughton, United Kingdom Never Fully Dressed Full time

    Job title: Customer Service Online AdvisorTerms: Full-time (37.5 hours)Location: Loughton, East LondonRequirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shiftsAbout the role:Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online Customer Service...

  • Customer Service Online Advisor

    4 weeks ago

    Loughton, United Kingdom Never Fully Dressed Full time

    Job title: Customer Service Online Advisor Terms: Full-time (37.5 hours) Location: Loughton, East London Requirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shifts About the role: Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online...

  • Customer Service Online Advisor

    7 days ago

    Loughton, United Kingdom Never Fully Dressed Full time

    Job title: Customer Service Online AdvisorTerms: Full-time (37.5 hours)Location: Loughton, East LondonRequirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shiftsAbout the role:Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online Customer Service...

  • Customer Service Online Advisor

    4 weeks ago

    Loughton, United Kingdom Never Fully Dressed Full time

    Job title: Customer Service Online AdvisorTerms: Full-time (37.5 hours)Location: Loughton, East LondonRequirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shiftsAbout the role:Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online Customer Service...

  • Customer Service Online Advisor

    4 weeks ago

    Loughton, United Kingdom Never Fully Dressed Full time

    Job title: Customer Service Online AdvisorTerms: Full-time (37.5 hours)Location: Loughton, East LondonRequirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shiftsAbout the role:Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online Customer Service...

  • Customer Service Online Advisor

    7 days ago

    Loughton, United Kingdom Never Fully Dressed Full time

    Job title: Customer Service Online AdvisornTerms: Full-time (37.5 hours)nLocation: Loughton, East LondonnRequirements: Monday – Friday / 8:30 am – 5 pm and 9:30 am – 6 pm shiftsAbout the role:Never Fully Dressed, the brand known for bold prints in statement colours, creative styling and inclusive sizing are looking for a full-time online Customer...

  • Service Advisor

    7 days ago

    Loughton, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description - We are currently recruiting for a Service Advisor to join our Volkswagen dealership in Loughton. - As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive...