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Customer Service Advisor

4 months ago

Loughton, United Kingdom Mr Lender Full time

We are currently looking for a Customer Service Advisor to join our busy team in Loughton, IG10

**Salary**:Up to £24,000 per year

**Hours of work**:8-hour shifts

**Customer Service Advisor Benefits**:

- Company events
- Company pension
- Discounted or free food
- Gym membership
- On-site parking
- Private medical insurance
- Referral programme
- Close road links to M11/M25/A406/A12 and London
- Pension Scheme
- Social events
- Breakout space including games tables/machines
- Eye Test / Glasses reimbursement scheme
- Various team and personal reward incentives

**Customer Service Advisor Duties:
**Our aim is to provide the best possible customer service to each and every customer, which includes;
- To achieve your individual daily targets as set by your Team Leader
- Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
- Answering queries from customers that have a future payment due or that are overdue in paying their loan
- Assisting customers that are in financial difficulty and unable to pay their loan, including vulnerable customer’s
- Handling customers Refund’s and Cheque’s
- Updating customer accounts accordingly with all the information received from any form of communication
- Work within the quality assurance guidelines and carry out the standard compliance checks

**Customer Service Advisor Requirements**:

- GCSE grade C or above in English and Maths (or equivalent)
- Confident telephone manner - experience in telephone work is desirable
- Strong written, listening and verbal communication at all levels
- Accurate attention to detail
- Ability to manage own workload and meet Company targets
- Work as an effective team member
- Excellent customer service - ability to provide solutions
- Computer literate
- Excellent administrative skills
- You must act with integrity
- You must act with due care, skill and diligence
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct
- At least 1 year experience in a Customer Service role

**About the Company**:
Mr Lender is one of the longest-serving short-term lenders in the UK. Having issued their first loan over a decade ago in April 2009, they have continued to go from strength to strength. Created with the ethos of "treating people how you’d want to be treated",they provide short-term loans designed to offer customers increased flexibility and control over their finances.