Customer Support Advisor

3 weeks ago

Walton on the Hill, United Kingdom TC Facilities Management Full time

**About The Role**:
Join TC Facilities Management as a Customer Support Advisor and become the go-to problem solver for ensuring smooth operations and exceptional service delivery.

This is a Monday to Friday role 37.5 hours per week, working 3 days from the office and 2 days at home.

**Job Purpose**

To provide a dedicated divisional business support giving a speedy, accurate and efficient response to all questions / queries raised by our colleagues and customers, and also to fully support our operational teams with their workforce planning needs.

**Responsibilities**:

- To demonstrate the TC values and lead by example at all times.
- The role involves all aspects of contract support and some helpdesk duties.
- To have a full understanding of the division day to day operations and to be involved in team meetings.
- To work with systems that supports the business, providing assistance to ensuring the accuracy of colleagues pay and efficiency of data and communication.
- Analyse data from reports and BI tools and proactively inform Managers and Directors.
- To help manage the weekly/yearly delivery schedule of our teams, and work with the team on short and long-term team planning.
- Answering the phone and dealing with all related enquiries - ensuring the issue is seen through to resolution.
- Be the liaison between the operations and support office teams, having a good solid understanding of the systems we use for each department to be able to close queries quickly and provide an efficient service.
- Arranging meetings on and off site, manage all meeting rooms and offices allocated for ad-hoc use.
- The ability to raise Purchase Orders and GRN Orders to confirm deliveries.
- Ordering internal stock as and when required
- To organise hotel’s and travel arrangements for colleagues.
- Preparing incoming and outgoing mail for distribution.
- The ability and enthusiasm to learn, be flexible and adaptable to changing processes.
- Be able to handle working in a fast-paced environment.
- Excellent attention to detail.
- To build positive relationships with the colleagues/client in order to effectively resolve any issues for all concerned.
- General Administration duties as and when required.
- Manage and administrate the Holiday calendar for the Support Team.
- To manage all Support teams 1st line calls.
- To champion and lead project work for the business as required.
- To promote a culture of recognising and valuing diversity.

**Role Requirements**:

- Proven experience of building positive working relationships
- High Level of IT systems and software
- Previous experience in a contract support function would be desirable
- Understanding of and experience in Helpdesk functions

**Benefits**:

- Wagestream
- Perkbox

**About Us**:
**A little about us**:

- A family-owned business, founded in 1962
- Employing over 4,000 colleagues
- Currently sit within the top 2% of all cleaning and security providers
- Our services include Cleaning, Security, Specialist, and FM services
- Passionate about delivering a personable and reliable service
- We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you

  • Customer Service Advisor

    4 weeks ago

    Burgess Hill, United Kingdom Page Personnel Finance Full time

    As a Customer Service Advisor you will support the Customer Service team with an increase in demand by answering inbound calls and making outbound calls. **Client Details** Our client is based within Burgess Hill and in the Utilities industry. **Description** As a Customer Service Advisor your responsibilities will include: - Take payments over the...

  • Parts and Service Advisor

    1 month ago

    Amersham on the Hill, United Kingdom Vanta Staffing Limited Full time

    Vanta Staffing High Wycombe are looking for a Parts and Service Advisor based in Amersham. This candidate must understand the spare parts environment - regardless of the industry (automotive/agriculture/plant equipment). They will need to be proficient in answering emails, talking to customers/colleagues and identifying parts and ordering them online. It is...

  • Customer Support Advisor

    4 weeks ago

    Stoke-on-Trent, United Kingdom Bestway Retail Full time

    **Job Title**: Customer Support Advisor **Employment type**:Permanent - Full Time **Location**:Stoke-on-Trent, Stoke-on-Trent, UK **City/Town**: Fenton **Postcode**:ST4 2LT **Salary**: Competitive **_An exciting and essential role within the organisation has arisen to join our vibrant Customer Support Team! This team are essential to the success of the...

  • Customer Relations Advisor

    1 month ago

    Kings Hill, United Kingdom Pearson Whiffin Recruitment Ltd Full time

    **Customer Relations Advisor** **Location: West Malling** **12-month Fixed Term Contract** **Salary £23,000 per annum** An exciting new role has opened as a Customer Relations Advisor for a successful organisation, located in West Malling. **Duties for this position include**: - Contacting existing customers; updating contact information where...

  • Customer Service Advisor

    1 month ago

    Burgess Hill, United Kingdom Page Personnel Finance Full time

    You will be based in Burgess Hill, answering inbound calls and working administration. Delivering exceptional customer service and sales processes. **Client Details** Our client based in Burgess Hill are looking to extend their sales and customer service team and to recruite a Customer Service Advisor. **Description** **The Key Responsibilities for a...

  • Customer Service Advisor

    4 weeks ago

    Buckhurst Hill, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Service Advisor Customer Service Advisor Buckhurst Hill, Essex | Admin| Fixed Term Maternity Contract | Full Time 37.5 hours considered - no set days Flexibility is key!| Department open 8am-6pm flexible shift pattern Monday - Friday and Saturday 8am -1pm At Nuffield Health, a role like this is about much more than achieving...

  • Information Advisor

    1 month ago

    Harrow on the Hill, United Kingdom Uxbridge College Full time

    **Guidance, Student Services and DSL (HC)**: **Location**: - Harrow-on-the-Hill and Harrow Weald Campuses**Salary**: - £19,173 to £21,057 Actual salary for 36 hours per week, 39 weeks per year**Post Type**: - Full Time Term Time**Release Date**: - Wednesday 12 July 2023**Closing Date**: - Wednesday 26 July 2023**Interview Date**: - To be...

  • Customer Service Advisor

    4 weeks ago

    Stow on the Wold, United Kingdom Talk Staff Group Limited Full time

    We are working with a fantastic legal firm based near Cheltenham who are looking for a Customer Advisor to join their successful company. You will provide excellent customer service and administration support to the Conveyancing department. To be considered for the role, you’ll require the following essentials: Excellent communication skills written and...

  • Customer Service Advisor

    3 weeks ago

    Stow on the Wold, United Kingdom Talk Staff Group Limited Full time

    We are working with a fantastic legal firm based near Cheltenham who are looking for a Customer Advisor to join their successful company. You will provide excellent customer service and administration support to the Conveyancing department.To be considered for the role, you’ll require the following essentials:Excellent communication skills written and...

  • Customer Service Advisor

    1 month ago

    Bourton on the Water, United Kingdom The Rooflight Company Full time

    **CUSTOMER SERVICE ADVISOR** - **Providing technical solutions to Architects, Builders and Homeowners.**_ Minimum of 24 hours - Maximum of 37 ½ hours per week. Finding the right person for this role is essential so we are happy to consider both part time and full time applicants for this role. Part Time applicants will need to be able to offer a minimum of...

  • Customer Excellence Advisor

    4 weeks ago

    Burgess Hill, United Kingdom Clearline Recruitmentment Ltd Full time

    **Job Title**: Customer Excellence Advisor **Location**:Burgess Hill **Salary**:£22,204-£29,755k per annum with uncapped commission **Full Time ,**Monday-Friday must be flexible between 8am-6pm (8 hour shifts) with Saturday morning working on a rota basis (1 Saturday in 3) Our client based just near Burgess Hill train station is looking to recruit Customer...

  • Customer Service Advisor Kings Hill

    4 weeks ago

    Kings Hill, United Kingdom TN Recruits Full time

    **Customer Service Advisor - Kings Hill** Do you have proven customer service/support experience? Are you looking to develop a career within a friendly and supportive team? If so, our well-regarded Kings Hill based client is actively seeking a Customer Service Advisor to represent their company whilst providing first-class service to their clients,...

  • Customer Service Advisor

    1 month ago

    Newark-on-Trent, United Kingdom Eden Tyres & Servicing Full time

    We are in search of a Customer Service Advisor to join our team at the Newark-On-Trent branch in Nottingham, UK. This role presents an excellent opportunity for a professional individual to become a valued member of our friendly team. Position: Customer Service Advisor Location: Newark-On-Trent, Nottingham Type: Part-Time (Flexible hours, adaptable to...

  • Customer Service Advisor

    1 month ago

    Brierley Hill, United Kingdom Adecco Full time

    **New Opportunity Available!** **Customer Service Advisor** **Based in Brierley Hill** **Shift Rota Basis - Working 5 days out of 7 (Weekends can be included)** **Hours between 5.00am and 11.00pm (45 minutes lunch break)** **£11.50 per hour** **Temporary to Permanent Contract** - *Training will be provided*_ **Daily Duties Include (but not limited...

  • Customer Service Advisor

    1 month ago

    Burton-on-Trent, United Kingdom Brite Recruitment Ltd Full time

    **CUSTOMER SERVICE ADVISOR** **BURTON ON TRENT** **£24,000 - £30,000 DOE + BONUS + BENEFITS** A thriving Financial Institution based in Burton on Trent is looking for a **Customer Service Advisor** to join their fast-paced, exciting team. **ABOUT THE ROLE** The **Customer Service Advisor** will be responsible for the collection of overdue accounts and...

  • Customer Excellence Advisor New

    4 weeks ago

    Burgess Hill, United Kingdom Clearline Recruitment Full time

    **Job Title**: Customer Excellence Advisor **Location**:Burgess Hill **Salary**:£22,204-£29,755k per annum with uncapped commission **Full Time, **Monday-Friday must be flexible between 8am-6pm (8 hour shifts) with Saturday morning working on a rota basis (1 Saturday in 3) Our client based just near Burgess Hill train station is looking to recruit...

  • Customer Training Support Advisor

    1 week ago

    Stoke-on-Trent, Staffordshire, United Kingdom Allied Healthcare Full time

    Customer Service Advisor needed in Stoke on Trent, £11.44ph PAYE - Reference: 5248597 Distribute accurate data to the best placed operative to meet purpose Ensure accurate information is received from operatives (including sub-contractors) regarding Ensure you meet expected performance requirements for taking incoming phone calls Ensure all operatives...

  • Customer Training Support Advisor

    19 hours ago

    Stoke-on-Trent, Staffordshire, United Kingdom Essential Employment Full time

    Customer Service Advisor needed in Stoke on Trent, £11.44ph PAYE – Reference: 5248597 Distribute accurate data to the best placed operative to meet purpose Ensure accurate information is received from operatives (including sub-contractors) regarding Ensure you meet expected performance requirements for taking incoming phone calls Ensure all...

  • Customer Service Advisor

    3 weeks ago

    Stow on the Wold, Gloucestershire, United Kingdom Talk Staff Group Limited Full time

    We are working with a fantastic legal firm based near Cheltenham who are looking for a Customer Advisor to join their successful company. You will provide excellent customer service and administration support to the Conveyancing department. To be considered for the role, you'll require the following essentials: Excellent communication skills written...

  • Customer Service Advisor

    4 weeks ago

    Kings Hill, United Kingdom Commercial Services HR Full time

    **About Commercial Services Group** Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of c£500M, 1800 staff and six trading divisions: Global Education Supplies, Procurement, Energy & Carbon, CommunityServices, Professional Services and People Services. Wholly owned...