Customer Support Manager
3 weeks ago
Customer Support Manager - eCommerce
Zachary Daniels Recruitment are partnered with a leading music company, on the search for a Customer Support Manager.
This is a rare opportunity to join a small team with a global presence. A team of creative and passionate colleagues who pride themselves on delivering exceptional service levels to a specific customer across their B2C and B2B channels.
The position of Customer Support Manager - eCommerce is responsible for the following:
- Coach lead and inspire a small team to set and achieve agreed operational KPI's
- Create a consultative customer experience, setting the tone of voice and ensuring expectations are met
- Identify opportunities to improve automation
- Ensure customer queries are responded to in a timely manner, in line with the company tone of voice
- Identify continuous improvement opportunities within customer service
- Track data using Zendesk and other analytical tools to further improve performance
- Establish brilliant relationships cross functionally
- Develop strong relationships with the teams in Germany and France
- Work closely with IT to regularly review systems and workflow
- Work closely with Operations and Finance to look for ways to improve processes such as returns and customer refunds
- Undertake tasks accordingly from the Head of eCommerce
- Manage fast response to Marketplace queries
About you:
It goes without saying that for the role of Customer Support Manager, you will be obsessed with driving continuous improvements for the customer. You will demonstrate perserverance and a real energy amongst the team.
You will have experience operating at a similar level in another role within a DTC environment.
A passion for the music industry is desirable. If you are able to speak German and/or French, that is a bonus, but not a requirement.
Ultimately this opportunity is suited to a hands on leader who is comfortable using systems such as Zendesk, and thrives from continuous improvements.
Zachary Daniels is a Niche, National & International Recruitment Consultancy.
Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | SeniorAppointments & Exec | Sales | Supply Chain & Logistics
**BBBH26035
-
Service Office Manager
16 hours ago
Bury St Edmunds, United Kingdom Hays Business Support Full timeYour new company A family owned and managed business based on the outskirts of Bury St Edmunds. Your new role This Service Office Manager (maternity cover) will be 100% office-based and form an integral part of a 5/6 person office-based team. This is a varied and busy job which is responsible for the day-to-day operation of the Service Team comprising...
-
Service Office Manager
9 hours ago
Bury St Edmunds, United Kingdom Hays Business Support Full timeYour new company A family owned and managed business based on the outskirts of Bury St Edmunds.Your new role This Service Office Manager (maternity cover) will be 100% office-based and form an integral part of a 5/6 person office-based team. This is a varied and busy job which is responsible for the day-to-day operation of the Service Team comprising Service...
-
Customer Service Support Assistant Weekends
4 weeks ago
Bury St. Edmunds, United Kingdom Hales Group Limited Full time**Customer service admisor - Saturdays and/or Sundays - £11.35 per hour** Our client based close to Stowmarket is seeking a weekend Customer Service Support Advisor to join their well-established team within an office environment. The working hours for this role are Saturdays and Sundays 8am-6pm. Hours can be flexible. **Daily duties of a Customer...
-
Customer Support
6 days ago
Bury, United Kingdom Distinct Consultancy Full timeCustomer Support Executive + £28-29k + 1-2 days WFH (Once Trained) + Flexible hours (start anytime between 6am-9am) + 25 days holiday + Birthday OffAs customer Support, you will work within the Sales department and you are responsible for providing office support to the Account Managers, team and customer base. By working closely with other departments...
-
Support Consultants
1 month ago
Bury St. Edmunds, United Kingdom Sicon Full time**A successful and growing Software company looking to expand our dynamic team. Join a friendly environment where hard work and commitment are recognised and rewarded.**: We’re looking for dynamic team players that are willing to go the extra mile for our customers. You must be prepared to take ownership for ensuring that our customers are always kept...
-
Customer Care Coordinator
1 month ago
Bury St. Edmunds, United Kingdom Compass Point Recruitment Full timeCustomer Care Co-Ordinator required for Bury St Edmunds company. The Customer Care Co-Ordinator will be responsible for ensuring that all customers receive exceptional service and support. You will serve as a point of contact for customers, handling enquiries, complaints, and resolving any issues that arise. The Customer Care Co-Ordinator will work closely...
-
Grow Support Assistant
1 month ago
Bury St. Edmunds, United Kingdom The Riverside Group Full time**Job Title**:Grow Support Assistant **Contract Type**:Fixed Term 12 months **Salary**:£22,998.92 pro rata **Working Hours**:Part-time 18.75 hours **Working Pattern**:Between Monday and Friday **Location**:Bury St Edmunds, Suffolk, United Kingdom **Why Riverside?** At Riverside, we’re a housing association with a difference - enhancing the everyday for...
-
Customer Service Administrator
4 weeks ago
Bury St. Edmunds, United Kingdom Pertemps Full timeCustomer Service Administrator Bury St Edmunds Circa £24,000 My client in Bury St Edmunds is seeking an Customer Service Administrator to join their lively and busy team. The successful applicant will be responsible for a variety of administrative tasks and play a key part in helping to keep all departments running smoothly.This busy and rewarding role...
-
Customer Care Coordinator
15 hours ago
Bury St Edmunds, United Kingdom Compass Point Recruitment Full timeCustomer Care Coordinator Bury St Edmunds, Suffolk We are currently working with a reputable building company who are expanding their customer service team and seeking an experienced Customer Service Coordinator to join the business. Your key requirements are to provide efficient and professional customer service to all customers ensuring first class...
-
Customer Care Coordinator
8 hours ago
Bury St Edmunds, United Kingdom Compass Point Recruitment Full timeCustomer Care Coordinator Bury St Edmunds, SuffolkWe are currently working with a reputable building company who are expanding their customer service team and seeking an experienced Customer Service Coordinator to join the business.Your key requirements are to provide efficient and professional customer service to all customers ensuring first class...
-
Customer Experience Specialist
7 days ago
Bury St. Edmunds, United Kingdom Pertemps Network Group Full time**Job Description**: **Customer Experience Specialist** Hours: Monday to Friday 08:30 to 16:30 (Some additional hours as required with international time zones) **Salary**: Circ £28,000 + Benefits Due to location a car driver is preferred. My client, based on the outskirts of Bury St Edmunds is seeking a Customer Experience Specialist to join their lively...
-
Customer Experience Specialist
4 weeks ago
Bury St. Edmunds, United Kingdom Pertemps Full time**Customer Experience Specialist** Hours: Monday to Friday 08:30 to 16:30 (Some additional hours as required with international time zones) **Salary**: Circ £28,000 + Benefits Due to location a car driver is preferred. My client, based on the outskirts ofBury St Edmunds is seeking a Customer Experience Specialist to join their lively and busy team. This is...
-
Customs Consultant
9 hours ago
Bury St Edmunds, United Kingdom BKR Consultants Limited Full timeThe Vacancy With an experienced team behind us BKR Consultants Ltd is looking to continue growing it's inspirational team. An enthusiasm to take on greater responsibility is crucial, as the successful Customs Consultant will have a strong voice in respect of key decision making and guiding the development of the business, alongside advising a portfolio of...
-
Customs Consultant
1 day ago
Bury St Edmunds, United Kingdom BKR Consultants Limited Full timeThe VacancyWith an experienced team behind us BKR Consultants Ltd is looking to continue growing it's inspirational team. An enthusiasm to take on greater responsibility is crucial, as the successful Customs Consultant will have a strong voice in respect of key decision making and guiding the development of the business, alongside advising a portfolio of...
-
Customs Consultant
22 hours ago
Bury St Edmunds, United Kingdom BKR Consultants Limited Full timeThe VacancyWith an experienced team behind us BKR Consultants Ltd is looking to continue growing it's inspirational team. An enthusiasm to take on greater responsibility is crucial, as the successful Customs Consultant will have a strong voice in respect of key decision making and guiding the development of the business, alongside advising a portfolio of...
-
Customer Service Administrator
1 month ago
Bury St. Edmunds, United Kingdom GerrardWhite Full timeDo you have a passion for delivering excellent service? Are you looking to get into your first office role or looking for a career in Insurance? I have a fantastic opportunity available in Bury St Edmunds, to work with one of the largest insurance groups in the UK! As a **Customer Service Administrator**you will be responsible for looking after a number...
-
Customer Services
4 weeks ago
Bury St. Edmunds, United Kingdom Kall Kwik Bury St Edmunds Full time**Looking for a career in design and print?** Kall Kwik, the market leader in business design and print, has an exciting opportunity for a **Customer Service **person to join our busy team in Bury St Edmunds. Your primary goal will be to respond to customer enquiries, to provide quotations and then to print and finish print and clothing jobs for both Kall...
-
Customer Service Representative
16 hours ago
Bury St Edmunds, United Kingdom Compass Point Recruitment Full timeCustomer Service Representative/Administrator I am delighted to be working with a leading UK furniture provider in their search for a Customer Service Representative to join their team located just outside Bury St. Edmunds, Suffolk. Having been a leader in their industry for over 30 years, this is an exciting time to be joining the business as they are...
-
Customer Service Administrator
1 month ago
Bury St. Edmunds, United Kingdom Saint-Gobain Full timeWe are looking for a **Customer Service Administrator** to join our busy team at **Build Aviator in Bury St Edmunds**. At Build Aviator, our work ethic and values are what makes our team stand out from the crowd. We are passionate about helping our customers; by building relationships with them, and ensuring they always receive the highest quality of service...
-
Customer Service Administrator
4 weeks ago
Bury St. Edmunds, United Kingdom Build Aviator Full timeWe are looking for a **Customer Service Administrator** to join our busy team at **Build Aviator in Bury St Edmunds**. At Build Aviator, our work ethic and values are what makes our team stand out from the crowd. We are passionate about helping our customers; by building relationships with them, and ensuring they always receivethe highest quality of service...