Customer Service Coordinator

4 weeks ago


Nuneaton, United Kingdom InXpress Full time

We're looking for a confident, self motivated individual to join our small friendly team.

InXpress is a global parcel freight and shipping business, with over 400 offices worldwide. Each office is individually owned and run. So whilst this position is within quite a large organisation in fourteen countries, the team you will work in, is small.

On a larger scale, you will develop and implement customer service policies and procedures. Ensure that customer enquiries and issues are resolved in a timely manner. Monitor customer interactions to ensure quality service is being provided. Analyse customer feedback and data to identify areas for improvement.

Knowledge of the parcel and freight industry isn't essential, but it would be an advantage. All of this can of course be learned and full training is provided.

Applicants should be able to work well under pressure and have a friendly and professional phone manner. Good writing skills essential. You should have exceptional problem-solving skills with the ability to think critically and make sound decisions.

Good technical skills with the ability to navigate around various online portals and website is essential. Whilst this is not an IT role, it does require an element of good technical competence.

If you're interested in joining a hard working small team, with great working conditions, and you’re up for the challenge, write to us and tell us a bit more about yourself.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person



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