Customer Service Apprenticeship

6 months ago


Nuneaton, United Kingdom Smart Mobiles Full time

TELEPHONE CUSTOMER SERVICE EXPERIENCE REQUIRED, APPRENTICESHIP.

Dealing with incoming calls, written correspondence and routine requests

A good knowledge of and experience in using Microsoft Office
A good level of keyboard skills
Good communication skills, both oral and written

You must be able to deal with complaints and come to resolutions for customers

Job Duties:

- Answer incoming customer inquiries
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

Work remotely
- No

**Job Type**: Part-time

Pay: £10.88-£11.57 per hour

Expected hours: 25 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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