Customer Service Apprenticeship
2 weeks ago
TELEPHONE CUSTOMER SERVICE EXPERIENCE REQUIRED, APPRENTICESHIP.
Dealing with incoming calls, written correspondence and routine requests
A good knowledge of and experience in using Microsoft Office
A good level of keyboard skills
Good communication skills, both oral and written
You must be able to deal with complaints and come to resolutions for customers
Job Duties:
- Answer incoming customer inquiries
- Stay up-to-date on new products, services, and policies
- Collect and report customer feedback to ensure that best practice is recognised and maintained
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Work remotely
- No
**Job Type**: Part-time
Pay: £10.88-£11.57 per hour
Expected hours: 25 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Holidays
- Monday to Friday
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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