Apprentice Customer Service Advisor and

4 weeks ago


Nottingham, United Kingdom Leisure Outlet Full time

Daily tasks will include:

- Answer queries and deal effectively with complaints
- Operate and effectively use various software and programs such as NetSuite and SagePay
- Raise financial paperwork such as credit memos, invoices and deposits
- Provide advice to customers on the products we sell, to enable a smooth sale, always keeping your knowledge up to date
- Take payments and order details over the phone
- Provide support at our annual events where we showcase our products
- Work effectively with management and other departments to support and enable the wider business needs
- Share experiences with the team to enable continuous improvement within the business
- Be passionate about customer service and excited by the prospect of learning new skills and working towards your own professional development

Skills required:

- Ability to work at a fast pace and under pressure
- Strong verbal and written communication skills
- IT skills (proficient in Microsoft Word and Excel)
- Attention to detail
- Self-motivated, able to work independently and within a team
- Good time management and organisation skills
- Knowledge of camping, caravanning, cycling and general outdoor leisure products is advantageous
- Previous experience - contact centre, retail, or customer service would be an advantage

Personal qualities:

- Positive attitude
- Determined and self-motivated
- Enthusiastic and a passion for learning
- Professional
- Empathetic
- Team player
- Forthcoming with ideas and able to use initiative
- Productive and efficient

Qualifications required:
English Language
- Grade 4

English Literature
- Grade 4

Maths
- Grade 4

Qualifications you will undertake:
Apprenticeship Level 2

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: £13,000.00-£15,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Nottingham, NG9 6DZ: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 21/04/2023



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