![Leisure Outlet](https://media.trabajo.org/img/noimg.jpg)
Apprentice Customer Service Advisor and
4 weeks ago
Daily tasks will include:
- Answer queries and deal effectively with complaints
- Operate and effectively use various software and programs such as NetSuite and SagePay
- Raise financial paperwork such as credit memos, invoices and deposits
- Provide advice to customers on the products we sell, to enable a smooth sale, always keeping your knowledge up to date
- Take payments and order details over the phone
- Provide support at our annual events where we showcase our products
- Work effectively with management and other departments to support and enable the wider business needs
- Share experiences with the team to enable continuous improvement within the business
- Be passionate about customer service and excited by the prospect of learning new skills and working towards your own professional development
Skills required:
- Ability to work at a fast pace and under pressure
- Strong verbal and written communication skills
- IT skills (proficient in Microsoft Word and Excel)
- Attention to detail
- Self-motivated, able to work independently and within a team
- Good time management and organisation skills
- Knowledge of camping, caravanning, cycling and general outdoor leisure products is advantageous
- Previous experience - contact centre, retail, or customer service would be an advantage
Personal qualities:
- Positive attitude
- Determined and self-motivated
- Enthusiastic and a passion for learning
- Professional
- Empathetic
- Team player
- Forthcoming with ideas and able to use initiative
- Productive and efficient
Qualifications required:
English Language
- Grade 4
English Literature
- Grade 4
Maths
- Grade 4
Qualifications you will undertake:
Apprenticeship Level 2
**Job Types**: Full-time, Permanent, Apprenticeship
**Salary**: £13,000.00-£15,500.00 per year
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Ability to commute/relocate:
- Nottingham, NG9 6DZ: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
Application deadline: 21/04/2023
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