Governance Support Lead/admin X 3

3 weeks ago

Ellesmere Port, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Governance Support Lead/Admin x 3**
**Reference no: W Cheshire 5229939**
**Pay Rate: £12.47 per hour PAYE**
**This opening assignment is for 12 months**
**The role is primarily home based with occasional office days.** Reporting to the Governance and Support Leads the post holder will be part of the Governance & Support team responsible for ensuring the effective operational delivery and development of the Unit4 system on behalf of Cheshire East and Cheshire West and Chester authorities. The post holder’s primary functions will be to deliver the administration and maintenance of the UNIT4 positions and hierarchy alongside supporting the governance & support helpdesk and system development/defect resolution UAT. Any additional operational duties will be agreed between Transactional Services Manager (Governance & Support) and Lead Officers in line with the Governance & Support work plan and the postholder will need to be agile and resilient to deliver workloads will be required to support all functions of the team.
**Key Responsibilities**:

- As directed by the Governance and Support Lead (Business Support and Hierarchy) undertake the checking, creation, and amendment to positions and action hierarchy changes within appropriate timescales.
- Provide helpdesk support and ensure that all calls are recorded appropriately on the Halo system and escalated where necessary if complex and requiring 2nd line support.
- Where called upon within business needs carry out UAT, logging and reporting issues appropriately to appropriate lead officer and completing all associated documentation in line with service requirements.
- Where called upon within business needs and as directed work with Governance & Support Leads to assist with project work for the delivery of developments.
- Support delivery of technical, interface and development work/projects as directed by Transactional Services Manager (Governance & Support).

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications**:

- 5 GCSEs including English and Maths (Grade C or above or equivalent.

**Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Sound knowledge of Transactional Finance / Procurement / Billing and Debt / Payments and Income /Recruitment and Pay processing - Desirable.
- Experience in designing and delivering training material - Desirable.
- Knowledge Essential: Knowledge of local authority financial policy and practice. Use of Microsoft office packages.
- Experience in customer relationship and negotiation / Influencing changes.

**Skills & Abilities**:

- An ability to identify client needs / maintain customer relationships / support customer requests / challenges and resolve them - Essential.
- Knowledge of Transactional Service processes - transactional Finance, Billing and Debt, Recruitment and Pay, Assessment Centre / procurement processes and financial regulations - Desirable.
- Ability to interpret and present financial data, statistics and trends in a meaningful way - Essential.
- Knowledge of best practice and of Council policies/practice and financial procedures - Desirable.
- Practical knowledge of Unit4 ERP system - Desirable.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**
**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- **Please refer to the Role Requirements section above - your CV must address the requirements listed.**

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

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