Administrator
5 months ago
To work as part of the administrative team to undertake all administrative duties required to provide outpatient appointments service to planned care division and its patients. This includes, but not limited to, various methods of booking specific to various specialities - partial booking, electronic booking, To support the achievement of the Government access targets and meet 18 week RTT standards (under direction of the service managers and working alongside the Outpatient Appointment Centre and admissions). To be proactive in use of statistical information daily from iReporter, LUNA and NHS eReferral Service - regarding patient bookings, wait times, breachers for each of the specialities managed within the department. Act as a GP point of contact for non-clinical patient related queries.
Ensure that all appointments are booked in line with the current Patient Access Policy and booking criteria.
To answer all written and telephone queries, and resolution within specified timescales, recording and reporting the query details on PAS and response times will be part of this role.
To highlight referrals that require urgent attention and deal with them properly. This can sometimes involve discussions with the clinical teams directly to arrange where the patient needs to be booked. This also involves rapidly highlighting capacity concerns in the urgent and two week rule (2WW) / suspected cancer pathways to ensure patients are seen according to clinical priority and also that the trust achieves the national cancer targets.
Act as a point of contact to GP practices and referrers - to communicate various agreed work procedures, guiding and advising the GP Practice on most appropriate referral route, and communicate the clinically returned/rejected referrals
To proactively manage the Outpatient Wait List to
Ensure the referrals are registered in the order of receipt and within timescales specified
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Please refer to the attached job description for the main responsibilities of an administrator in Vascular Surgery
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