French-speaking Customer Service Advisor

3 weeks ago


Normanton, United Kingdom Huntress Full time

Full or part-time hours will be considered.

You will be speaking to customers who have broken or faulty products and finding the best resolution for them. This is a really exciting tome to join a growing business - the team you will work with are really friendly and the Team Manager is really supportive. This is a lovely office environment.

The role will be varied but duties will include:
Provide customer support for end users, retailers and distributors of group products sold in France and certain other countries in Europe.
- Provide support to service providers and engineers regarding product repairs.
- Carry out day to day tasks as required to complete company procedures.
- Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
- Ensure that the volume of open jobs (repairs) is kept to a minimum.
- Ordering of spare parts and monitoring of back orders to ensure repairs can be carried ou on time.
- Generate service calls on company repair management system.
- Assist with the sale of spare parts and provide advice as and when required.
- Liaise with Warehouse staff to ensure deliveries are carried out when requested.
- Provide senior management with repair feedback when requested.
- General customer service and admin support.

Excellent communication skills, in French and English.
- The ability to work effectively with others at all levels.
- Good numerical skills.
- The ability to problem solve.

Salary of £24,150pa for full-time hours, pro rata for reduced o part-time hours.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

Date
07/08/2023

Job Ref.
FRCSNM

**Charlotte Merritt**

Senior Consultant
- 0113 205 6400



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