Customer Service Advisor
3 weeks ago
A major manufacturing company are looking for a Customer Service Advisor to join their team based in Normanton. This is an exciting opportunity for a confident individual with excellent communication skills to wanting to work at an established business.
As Customer Service Advisor you will be supporting end users, service providers, engineers, retailers, distributors and clients of the business. You will be vital to the efficiency of the company, providing a level of support that enhances the brand andexceeds customer expectations.
The Role:
- Provide customer support for end users, retailers and distributors of group products sold in the UK.
- Provide support to service providers and engineers when engaged on repairs on our products.
- Carry out day to day tasks as required to complete company procedures set up by senior management.
- Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
- Ensure that the volume of open jobs (repairs) is kept to a minimum.
- Ordering of spare parts & monitoring or back orders to ensure repairs can be carried out on time.
- Generate service calls on company repair management system.
- Assist with the sale of spare parts and provide advice as and when required.
- Liaise with Warehouse staff to ensure deliveries are carried out when requested. Provide senior management with repair feedback when requested.
- Assist with internal office projects as an when required
- Deal with ad hoc assignments from time to time.
- Play a part in the success of the business.
What we are looking for:
- Excellent communication skills.
- Ability to work effectively with others at all levels.
- Good numerical skills.
- Ability to problem solve.
- Team player.
The position is permanent and full time, 8-5 Monday to Friday.
Location: Normanton
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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