Customer Support Advisor

1 month ago


Normanton, United Kingdom Venatu Full time

**Customer Support Advisor**

**£22,000**

**Normanton**

The purpose of this position is to support the overall business with key customers. You will be supporting end users, service providers, engineers, retailers, and distributors. This position is key to enhancing the brand of the business and supporting theoverall customer and business sales expectations.

**Duties and Responsibilities**:

- Assist with the sale of spare parts and provide advice as and when required.
- Provide customer support for end users, retailers, and distributors of group products sold in the UK.
- Provide support to service providers and engineers when engaged in repairs on our products.
- Carry out day-to-day tasks as required to complete company procedures set up by senior management.
- Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
- Ordering spare parts and monitoring backorders to ensure repairs can be carried out on time.
- Generate service calls on the company repair management system.
- Liaise with Warehouse staff to ensure deliveries are carried out when requested.
- Provide senior management with sales feedback when requested.
- Assist with internal office projects as and when required.
- Deal with ad-hoc assignments from time to time.
- Play a part in the success of the business.

**Essential skills and experience**:

- Excellent communication skills.
- Confident Telephone Manner
- Ability to work effectively with others at all levels.
- Good numerical skills.
- Ability to problem solve.
- Team player.

**What is in it for you?**
- 8 am - 5 pm Monday - Friday
- £22,000 basic salary
- 25 Days Annual Leave
- Company Pension
- Onsite Parking

Sales & Marketing is a specialist division here at Venatu Recruitment Group. If you are currently seeking a change in your career and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in furtherdetail.



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