Complaints Advisor-French Speaking

4 weeks ago

Normanton, United Kingdom Reed Full time

Complaints Advisor-French Speaking-26k

Parlez vous Francais?

If your response is ‘Oui’ then I want to speak to you

My client based in Castleford is looking for a french speaking individual to join their Customer Service Team.

The overall objective of the Customer Service Team is to support end users,engineers, retailers & distributors.

 The Customer Service Advisor must provide a level of support that enhances the brand and exceeds customer expectations.

Duties and Responsibilities:

  • Provide customer support for end users, retailers and distributors of group products sold in France and certain other countries in Europe.
  • Provide support to service providers and engineers when engaged on repairs on our products.
  • Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
  • Ordering of spare parts & monitoring or back orders to ensure repairs can be carried on time.
  • Generate service calls on company repair management system.
  • Assist with the sale of spare parts and provide advice as and when required.
  • Provide senior management with repair feedback when requested.
  • Deal with ad hoc assignments from time to time.

All my client is looking for is for you to be fluent in French (written & verbal) and that’s it, the rest they can teach.

If you are fluent in French (written & verbal) and interested in this role then apply online, drop me your CV or call me on

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