Customer Service

2 weeks ago

Grays, United Kingdom Chisholm Hunter Full time

Starting Salary: £12.00

Location: Lakeside Shopping Centre

Chisholm Hunter is one of the UK’s **multiple award-winning jewellers, **supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

As summer 2024 approaches, we at Chisholm Hunter are proud to announce the opening of our newest store in Lakeside, Essex. Located in Lakeside Shopping Centre, we welcome you to join our family in celebrating the launch of this flagship boutique.

Celebrating one of our largest establishments with over 7,000 sq. ft, our Lakeside boutique is anchored by two of our prestigious brands; OMEGA Luxury Timepieces and Tudor Watch. We’re proud to offer exceptional luxury watch and jewellery displays, with renowned brands such as Panerai, IWC Schaffhausen, ZENITH Watches, Longines Watch Co. Francillon Ltd., Gucci, Messika, Roberto Coin S.p.A., and many more.

At **Chisholm Hunter**, we celebrate the artistry and beauty of fine jewellery, offering our clients an unparalleled shopping experience. As a Luxury Sales Professional, you will play a crucial role in creating unforgettable moments for our clients, guiding them through their jewellery journey with your expertise and exceptional client service.

**Position**:
We are looking for a **Customer Service & Jewellery Repairs Advisor **to be based in our new** Lakeside Store**. Come and join our growing CH family

**Responsibilities**:

- Support the branch management team, review and analyse store performance in repairs and special orders targets
- Keyholder responsibility - assisting management team with opening and closing the branch when required and ensuring adherence to company security policies therein
- Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
- Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
- Conducting daily stock counts for audit purposes
- Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
- Taking charge of customer calls for repairs and Special Orders and processing these accordingly
- Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
- Management of all other administrative duties as required for the branch
- Maintaining a high level of ‘Cut Above’ customer service by opening each interactions with a natural approach, putting the customer at ease and building a relationship.

**Requirements**:
**Person Specification**
- Experience in a commercially-focused (preferably retail) Administrator role
- Skilled in Microsoft Office suite
- Analytical thinker, with a flair for reporting
- Eager to learn and build on your retail and product knowledge
- The ability to work as part of a team and use your own initiative
- Fantastic communication and organisation skills

**Other information**:
**Benefits**
- Excellent career development opportunities and a clear development path
- Accredited industry training and qualifications (fully-funded)
- 29 days holiday per year plus your Birthday off (pro-rata)
- Company life assurance of three times your salary for all colleagues
- Generous staff discounts
- Colleague incentives (cash rewards, show tickets, overnight stays, and more)
- Meritocratic environment where hard-work is rewarded

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