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Technical Support

3 months ago

Grays, United Kingdom Pure Energy Full time

Pure Energy are a market leading renewable energy company based in Essex installing a wide range of award winning products. Due to ever increasing demand we’re looking for a technical support/ customer service advisor. As a **Technical Support advisor,** you will be responsible for providing telephone support to our customers in order to maintain their solar systems. You will support the technical teams where required and rectify any faults in a professional and timely manner. Experience in electrical technical support (solar preferred) is essential.

Pure Energy is a happy and inclusive place to work, our staff enthuse their love for renewables and their role. This transcribes into first class customer service with our forever growing happy customer base we commit our service and reliability to.

**Your typical day to day duties include**:

- Provide telephone support to our customers in order to maintain their systems and ensure that the customer is satisfied.
- Support the technical team in additional areas where required.
- Fact finding and trouble shooting
- Help with queries relating to firmware/communication/settings/fault finding/troubleshooting
- Ongoing development of product/industry/regulatory knowledge
- People skills and ability to manage customer expectations
- Follow RMA processes where appropriate
- Liaise with manufacturer technical teams when required

**The successful applicant will have the following**:

- Electrical background and previous experience in telephone customer support specifically in solar
- Experience in customer service and first line support.
- Good communication skills both on the phone and in person.
- An electrical background with technical/installation experience in some or all of solar PV, ESS and EV charging
- Excellent, confident, telephone manner and communication skills (written and verbal)
- Working technical knowledge of Solar PV, ESS and EV charging
- Computer literate and ability to use CRM system
- Technically minded
- Retention of technical facts
- Positive, can-do, problem solver
- Ability to give clear instruction
- People skills and ability to manage customer expectations
- be confident in actively resolving any issue that arises.

**Salary**: From £25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Grays: reliably commute or plan to relocate before starting work (required)

Work Location: In person