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Customer Service Representative
3 months ago
Customer Service Representative
Business Unit: Restore Datashred
Location: West Thurrock
Contract Type: Permanent - Full Time
Hours: 35 - 9am-5pm
Salary:£24,500 + Bonus
Do you want to work in a vibrant and rapidly growing business? Are you passionate about delivering excellent Customer Service? We have a new, exciting permanent opportunity available for someone who is looking for a new role delivering exceptional services to our customers.
In this role you will report into the Customer Service Team Leader, you will liaise with internal and external customers to ensure customer queries are resolved within SLA while maintaining maximum efficiency and quality always. To strive to achieve all department and personal KPIs, to remain customer focused always, to keep up to date with all business changes.
RESPONSIBILITIES
- Liaise with external and internal customers to assist with all queries via telephone & email
- Always provide excellent customer service
- To build close working relationships with all areas of the business
- Complete company paperwork accurately and promptly in line with company procedures
- Daily use of MS Excel, Word, Outlook and other MS Packages
ABOUT YOU
- Experienced working in a fast-paced customer focused environment
- Ability and commitment to delivering excellent customer service
