Customer Service Advisor

2 weeks ago

Tachbrook Park, United Kingdom Accord Lets Full time

**Role - Customer Service Advisor (known locally as Property Manager: Deposit Specialist)
Salary - £20,000 per annum
Location - Olympus Court, Leamington Spa
Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 12noon
Employment Type - Full-time, permanent**
**The Connells Group** has recently acquired **Countrywide **securing our place as the UK’s largest property services group, trading locally under our Accord brand.
We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service specialist, who either has a background within property, or looking to embark within the industry.
Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we're on the lookout for people with great **
communication
**and **
relationship
**skills and a **
passion
**for delivering a quality customer service
**The role of a Property Manager: Deposit Specialist**
As a Property Manager: Deposit Specialist, you will be fully managing your own portfolio of tenancies ending, across any of our 60 brands. Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given,through to the security deposit being released.
Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

- Arranging end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately
- Cross-checking original inventory against check-out report and identifying tenant liabilities
- Negotiating with landlord and tenant to agree deductions, within legislative timescales
- Proactively identifying general maintenance or improvements to maintain the property in good order
- Working closely with our branch colleagues, expedite the process where there is a new tenant moving into the property
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention and re-letting
- Working as a team player, being helpful and supportive to colleagues
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

**About You:

- **

**Skills**:

- A positive ‘can-do’ approach is essential
- Passionate about delivering exceptional customer service
- Confident communicator, both verbal and written
- Effective negotiating skills
- Excellent organisational skills with attention to detail
- Able to remain calm under pressure and work to timescales

**What you get in return for a career as a Property Manager with Countrywide**:

- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel and health
- Wellness benefits, we are part of the wellness charity - MIND

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