Repairs and Customer Service Advisor

6 days ago

Manchester, United Kingdom Chisholm Hunter Full time

**Store Administrator - Permanent - Full-time or Part-time - Manchester Boutique**

Chisholm Hunter is one of the UK’s **multiple award-winning jewellers **supplying luxury **jewellery and Swiss timepieces** to our clients since 1857. We are a family run business, **passionate about our exquisite products **and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

Our mission is to create **lasting memories **with our exceptional products and customer experience. We are looking for someone who is **passionate** for success, and shares our values which includes **Teamwork, Excellence, and Celebrating achievements**

We are looking for a **Store Administrator **to be based in our **Manchester Store**. Come and join our growing CH family

**Store Administrator - Job Responsibilities**
- Must be flexible to work weekends
- Support the branch management team, review and analyse store performance in repairs and special orders targets
- Keyholder responsibility - assisting management team with opening and closing the branch when required and ensuring adherence to company security policies therein
- Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
- Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
- Conducting daily stock counts for audit purposes
- Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
- Taking charge of customer calls for repairs and Special Orders and processing these accordingly
- Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
- Management of all other administrative duties as required for the branch
- Maintaining a high level of ‘Cut Above’ customer service by opening each interactions with a natural approach, putting the customer at ease and building a relationship.

**Store Administrator - Person Specification**
- Experience in a commercially-focused (preferably retail) Administrator role
- Skilled in Microsoft Office suite
- Analytical thinker, with a flair for reporting
- Eager to learn and build on your retail and product knowledge
- The ability to work as part of a team and use your own initiative
- Fantastic communication and organisation skills

**Benefits**
- £10.00 per hour
- Full-time or Part time hours - we can be flexible
- Excellent career development opportunities and a clear development path
- Accredited industry training and qualifications (fully-funded)
- 29 days holiday per year plus your Birthday off (pro-rata)
- Company life assurance of three times your salary for all colleagues
- Generous staff discounts
- Colleague incentives (cash rewards, show tickets, overnight stays, and more)
- Meritocratic environment where hard-work is rewarded

**Job Types**: Part-time, Permanent, Full-time

**Salary**: £10.00 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Life insurance
- On-site parking
- Profit sharing
- Referral programme
- Store discount
- Wellness programme

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

**Experience**:

- Jewellery and watch sales: 1 year (preferred)
- administration and customer service: 1 year (preferred)

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