Service Advisor

7 months ago


Galashiels and District, United Kingdom Adam Purves Galashiels Ltd Full time

Adam Purves Isuzu & Mitsubishi has been a cornerstone of automotive excellence in the Scottish Borders for over a century. With a rich heritage spanning back to 1879, we take pride in our commitment to quality, reliability, and customer satisfaction. Our dealership is renowned for its comprehensive range of vehicles, outstanding service, and unwavering dedication to meeting the needs of our loyal clientele.
- Welcoming customers and explaining the services that the car dealership offers them
- Listening and documenting customers’ car problems and passing the information to the mechanics
- Consulting with mechanics about repairs and possible alternatives to expensive work
- Answering questions about service outcomes (after consulting with the mechanic if necessary)
- Liaising with customers and mechanics to schedule car check-ups and service appointments
- Advising customers about warranty protections and potential cost savings
- Estimating car repair costs and the time it will take for repairs to be completed
- Helping customers decide between part exchanging a car and fixing it through the workshop
- Finding new customers and marketing the car dealership services to them
- Verifying if the cars brought to the dealership have insurance coverage
- Testing drive cars to confirm repairs have been done correctly
- Resolving possible customer complaints after repair services are offered

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Cycle to work scheme
- Free parking
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Motortrade: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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