Head of Sales and Customer Service

2 weeks ago


Leeds, United Kingdom Unity Resourcing Full time

**Head of Sales and Customer Service**

Our client is a fast growing business based in Leeds, a fantastic opportunity has arisen to manage the day to day operations of the customer facing sales and support team, with a focus on growth, transformation and leading by example.

We are looking for a commercially focussed, driven, self-starter who has an entrepreneurial mindset.

The salary is circa £65,000 plus excellent benefits.

Responsibilities include
- Lead the teams through a sales and customer journey transformation, implementing and reinforcing new skills, habits, systems, and processes
- Support the Senior Leadership operationalising technology enhancements such as implementing new CRM systems and internal processes
- Achieve company objectives through effective planning, setting sales goals, analysing performance data, and projecting future performance, whilst continually enhancing the customer experience and service delivery
- Hire, train, motivate, and coach a team of salespeople and support them in building and managing key client/prospect relationships in the field
- Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
- Generate leads, close deals and build/nurture client relationships
- A proven track record of success in field sales: at least 5 years’ experience
- Experience of managing the sales cycle from initial prospecting to deal closure
- Be able to demonstrate leading change through implementing new systems and processes
- Successful experience of people management ideally sales management -essential
- Strong personal work ethic and good time management skills
- A leadership style focused on Coaching, mentoring and personal growth
- Excellent communication, interpersonal, and organisational skills
- Ability to use tools such as CRM and Excel to analyse, plan and monitor sales effectiveness

**Job Types**: Full-time, Permanent

**Salary**: £65,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)


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